QUOTE(mystery_inc18 @ Jan 30 2007, 09:43 PM) [snapback]77700[/snapback]
i jus called up the cc guys (after a very long time ....bout 4-5 months).......and after the usual (frustrating) conversation he asks me.."was our conversation satisfactory" and i was like 😱 😱 😱 HELL NO man!!!!.... i've been hearing this lame excuse of taiwan quake since one month now and still i get it again.....sheesh[/b]
Mystery... boy, i think u never worked in call centres. thats why u r telling these things..... in each customer care, there is always a standard script used to greet callers, to probe them, to put them on hold & to end the call... & this script ("was our conversation satisfactory")... is a standard script used by each Voice CC executive before he/she ends the call... if you donot use this script, it will be considered as NO COMPLIANCE & your performance will GO DOWN..because EACH call customers make, is recorded & audited by Quality Control team... thats why they use Pre-Defined scripts after every call..
U don't know under how much pressure a CC is while handling a call.. customer is asking for something which is not possible according to company erules, he have to deny to provide that service & in such a manner so that customer will not mind that... IS IT POSSIBLE??? & if u speak harshly, U MAY LOSE UR JOB... Try to put urself in their boots, then U'll know well that they are monkeys or they are bound to behave like this..
This is not for any individaul, this post is for those all who think that CC of every service providers are MONKEYS... DON"T FORGET THAT OUR ANCESTORS WERE MONKEYS BOYZ...