I've had the worst experience with YOU broadband service in Chennai. Ive been using YOU broadband for the past six months. Sharing with you the troubles I have faced so far, so that no one has to undergo the same sufferings..
First I opted for a 3 month -10mbps speed, once it reached the download limit of 30Gb the speed was so pathetic, even airtel 2g connection would load a page bit quicker than YOU broadband. Complaints about it went unheard, we normally get a good response from Call centre guys but the backend team(call centre guys calls them so) doesn't even turn up to solve the request.
After this bad experience I went for a 1 month - 12mbps connection speed, I had a good speed initially but then as reported in this forum the speed will go down during day hours and pick up only around night hours. Raising complaints about it didn't fix the issue, but I will receive a message alone from YOU saying "your problem is resolved..." as these guys have to solve the complaint within certain days. So they seem to close the request without even attending it.
Last month was so horrible with YOU. I had a complete outage for 10 days, during which I would call every day to follow up on the request, inspite of my busy days in office. I would have called their call centre guys around 20 - 25 times...everytime i was assured that the issue will be fixed but nothing would happen or no one will turn up. Finally on 11th day of continuous calling the issue was fixed. Now I started calling them to credit those 10 days into my account, they took the request and they closed it without even solving, I again raised two more complaints like that, still they were not ready to credit those days. Then after feeling enough is enough, i asked them to discontinue their services, and that request was resolved immediately.They are ready to loose a customer but not ready to add those 10 days into my account.
I reside in Thiruvanmiyur area of Chennai. Please seriously reconsider if you are opting to choose YOU BB - VERY POOR SERVICE & SPEED IS SLOW DURING DAY HOURS.
Please share your experiences with YOU in Chennai.
Regards,
Amar
First I opted for a 3 month -10mbps speed, once it reached the download limit of 30Gb the speed was so pathetic, even airtel 2g connection would load a page bit quicker than YOU broadband. Complaints about it went unheard, we normally get a good response from Call centre guys but the backend team(call centre guys calls them so) doesn't even turn up to solve the request.
After this bad experience I went for a 1 month - 12mbps connection speed, I had a good speed initially but then as reported in this forum the speed will go down during day hours and pick up only around night hours. Raising complaints about it didn't fix the issue, but I will receive a message alone from YOU saying "your problem is resolved..." as these guys have to solve the complaint within certain days. So they seem to close the request without even attending it.
Last month was so horrible with YOU. I had a complete outage for 10 days, during which I would call every day to follow up on the request, inspite of my busy days in office. I would have called their call centre guys around 20 - 25 times...everytime i was assured that the issue will be fixed but nothing would happen or no one will turn up. Finally on 11th day of continuous calling the issue was fixed. Now I started calling them to credit those 10 days into my account, they took the request and they closed it without even solving, I again raised two more complaints like that, still they were not ready to credit those days. Then after feeling enough is enough, i asked them to discontinue their services, and that request was resolved immediately.They are ready to loose a customer but not ready to add those 10 days into my account.
I reside in Thiruvanmiyur area of Chennai. Please seriously reconsider if you are opting to choose YOU BB - VERY POOR SERVICE & SPEED IS SLOW DURING DAY HOURS.
Please share your experiences with YOU in Chennai.
Regards,
Amar
