Since 1999 I have used various service providers, recently switched to idea post paid.
I have opted for 1 GB GPRS package for Rs 125/-. By default idea provided me a credit limit of Rs 1850/-
To my surprise I got call from customer care to make interim payment to avoid termination of outgoing calls as I am about to cross the credit limit.
I have used the calls for maximum of Rs.20/- and my GPRS usage as on today is 135 MB. Then I realized that idea have a practice of calculating the GPRS usage on each kb I use regardless of my usage is less than 20% of allowed 1 GB. The answer I received was this interim payment will be adjusted in next bill.
Who on the world will have such unethical practice to get undeserved money from customer.
Does it means for using 1 GB i need to have to have Rs 3000/- interim payment when my final GPRS usage charges will be less than Rs 125?
Guys advise me what we have to do to stop this unethical practice?
I have opted for 1 GB GPRS package for Rs 125/-. By default idea provided me a credit limit of Rs 1850/-
To my surprise I got call from customer care to make interim payment to avoid termination of outgoing calls as I am about to cross the credit limit.
I have used the calls for maximum of Rs.20/- and my GPRS usage as on today is 135 MB. Then I realized that idea have a practice of calculating the GPRS usage on each kb I use regardless of my usage is less than 20% of allowed 1 GB. The answer I received was this interim payment will be adjusted in next bill.
Who on the world will have such unethical practice to get undeserved money from customer.
Does it means for using 1 GB i need to have to have Rs 3000/- interim payment when my final GPRS usage charges will be less than Rs 125?
Guys advise me what we have to do to stop this unethical practice?