**** Troubleshooting Steps****
Problem : If UR modem is on PPPoE mode (Direct Connectivity) & ITS SHOWING "PAGE CANNOT BE DISPLAYED"
Step 1: Reboot router & check connectivity of wires with ports to find any loose connectivity, make
sure that all the lights are glowing steady otherwise it will not open any site.
Step 2: Try to ping 192.168.1.1...
1. if reply is coming, try to ping 202.56.215.6
2. If coming "Request Timed Out".. check for loose connection & disable/enable LAN card.
3. If coming "Destination Net Unreachable", Contact CC, there might be some authentication
issue.
4. if 202.56.215.6 is replying, try to ping yahoo.com
5. if 202.56.215.6 is giving Destination Net Unreachable, it means its a problem with id &
password, contact CC for password reset..
6. If Yahoo gives "Host cannot be found", please change IP in TCP/IP stack. Ip is
mismatching.. if you have set "obtain the ip automatically", please force IP..
Note 1: If middle 2 lights are not coming, it means its a problem with link, please contact CC.
Note 2: If PC/USB light is green, it means you are connected to LAN & if it is red it means its connected to
USB port.
Note 3: 192.168.1.1 is the IP of ur 220bx modem & 202.56.215.6 is primary dns IP, 202.56.230.6 is alternate DNS IP..
Problem : If UR modem is on PPPoE mode (Direct Connectivity) & ITS SHOWING "PAGE CANNOT BE DISPLAYED"
Step 1: Reboot router & check connectivity of wires with ports to find any loose connectivity, make
sure that all the lights are glowing steady otherwise it will not open any site.
Step 2: Try to ping 192.168.1.1...
1. if reply is coming, try to ping 202.56.215.6
2. If coming "Request Timed Out".. check for loose connection & disable/enable LAN card.
3. If coming "Destination Net Unreachable", Contact CC, there might be some authentication
issue.
4. if 202.56.215.6 is replying, try to ping yahoo.com
5. if 202.56.215.6 is giving Destination Net Unreachable, it means its a problem with id &
password, contact CC for password reset..
6. If Yahoo gives "Host cannot be found", please change IP in TCP/IP stack. Ip is
mismatching.. if you have set "obtain the ip automatically", please force IP..
Note 1: If middle 2 lights are not coming, it means its a problem with link, please contact CC.
Note 2: If PC/USB light is green, it means you are connected to LAN & if it is red it means its connected to
USB port.
Note 3: 192.168.1.1 is the IP of ur 220bx modem & 202.56.215.6 is primary dns IP, 202.56.230.6 is alternate DNS IP..