I just got off talking to a rep in CNBC TV 18. He says he could get to the bottom of sify scam if they get m@$$ complaints. We can do this guys. I want you all to drop a mail to uncovered@moneycontrol.com
I have drafted mine.
Subject: Cheating and Misrepresentation by Sify Broadband, Sify cheating customers
Dear Sir,
I purchased Sify broadband 64Kb UNLIMITED connection on the 30th December 2004 after reading the advertis€m€nt for the same. From the very first day I have found the service to be faulty.
I will now list the inconsistencies and lies advertised by SIFY Broadband:
1) The Internet connection offering speeds up to 64 Kilobit per seconds is packaged as Broadband packages. This is done to lure uninformed customers and this also violates the TRAI regulation that clearly defines broadband as a connection offering speeds in the range of 256 kilobits per second or more.
2) The speed is capped after 75 megabytes of download in a day, once that limit is reached; speed is brought down to 24 kilobits per second. This rule applies to all unlimited packages.
3) Sify does not provide unlimited data download as promised by them. It has a daily download limit of 150 Mega bytes. If a user downloads more than he is penalizes by deducting a day from the validity of his pack. This rule is not indicated in any of its marketing stunts.
4) Sify encourages the CTO to lie and misrepresent the package as unshared dedicated connection. Customers are also kept in dark about other limitations mentioned above.
5) Sify employs uncivilized urchins as the CTO (people who provide the local service), in my case the CTO happens to be a convicted felon. This does not allow me to freely convey my grievance.
6) Sify does not provide proper receipt towards payment of bills. It does not provide proper documentation at the time of installation.
7) Sify charges Rs. 2000 towards the installation charge. However it does not disclose any of the hidden limitations of the so-called ?unlimited? package. When I confronted Sify with the above inconsistencies and demanded a refund they rejected it summarily.
8) Sify technical helpdesk (Phone number 1600333330) is unavailable most of the time. They also don?t register any complaints or give any reference number to track the complaints.
9) After confronting them with my problems repeatedly and warning them about possible legal action my connection has been locked since 16th march 2005. I have tried to contact the Sify Helpdesk and the local CTO, both have turned a blind eye.
Guys we can do this , we can expose these b*st*rds. We could get refunds. this is a chance to stand up against these pigs. but we would get a responce only if its a m@$$ campign.
I have drafted mine.
Subject: Cheating and Misrepresentation by Sify Broadband, Sify cheating customers
Dear Sir,
I purchased Sify broadband 64Kb UNLIMITED connection on the 30th December 2004 after reading the advertis€m€nt for the same. From the very first day I have found the service to be faulty.
I will now list the inconsistencies and lies advertised by SIFY Broadband:
1) The Internet connection offering speeds up to 64 Kilobit per seconds is packaged as Broadband packages. This is done to lure uninformed customers and this also violates the TRAI regulation that clearly defines broadband as a connection offering speeds in the range of 256 kilobits per second or more.
2) The speed is capped after 75 megabytes of download in a day, once that limit is reached; speed is brought down to 24 kilobits per second. This rule applies to all unlimited packages.
3) Sify does not provide unlimited data download as promised by them. It has a daily download limit of 150 Mega bytes. If a user downloads more than he is penalizes by deducting a day from the validity of his pack. This rule is not indicated in any of its marketing stunts.
4) Sify encourages the CTO to lie and misrepresent the package as unshared dedicated connection. Customers are also kept in dark about other limitations mentioned above.
5) Sify employs uncivilized urchins as the CTO (people who provide the local service), in my case the CTO happens to be a convicted felon. This does not allow me to freely convey my grievance.
6) Sify does not provide proper receipt towards payment of bills. It does not provide proper documentation at the time of installation.
7) Sify charges Rs. 2000 towards the installation charge. However it does not disclose any of the hidden limitations of the so-called ?unlimited? package. When I confronted Sify with the above inconsistencies and demanded a refund they rejected it summarily.
8) Sify technical helpdesk (Phone number 1600333330) is unavailable most of the time. They also don?t register any complaints or give any reference number to track the complaints.
9) After confronting them with my problems repeatedly and warning them about possible legal action my connection has been locked since 16th march 2005. I have tried to contact the Sify Helpdesk and the local CTO, both have turned a blind eye.
Guys we can do this , we can expose these b*st*rds. We could get refunds. this is a chance to stand up against these pigs. but we would get a responce only if its a m@$$ campign.