Something Has To Be Done..

gdsourav

Newbie
[OP]
Nov 1, 2006
2
0
I got a Tata Indicom Broadband connection on 10th October. Its a 6 months prepaid connection. And my sufferings begin.. My connection went off on 15th Night. As usual I started calling the Hyderabad call centre everyday. (Atleast they acknowledged receiving my complaint, I saw many of guys here have to register their complain for 3-4 or times) I waited for 7 days. Everday someone would call me up and ask me whether the work has been done or not.. And everytime I call the centralise Call centre they came up with new problems everyday..Like "You have a major cable fault, You have a link down locally etc etc.."In thess 7 days no one visited my place.. Then came my local DSA. This guy acted as if it is impossible that for last 7 days my connection was laying down. But anyways he atleast moved the things. After this some line men came to my place and told that the line is OK SO the problem has to be in the router. Then after 3 days and atleast 13 calls to local agent office came a "ENGINEER" he after going through the router config and set up, declare that the router is ok but the line is down.. Then again 2/3 days of heavy calling..finally some one came and solve the problem..He told that the line and the router both were ok.Finally I got my connection working after after good 16 days.I initially thaught may there will be very few who face this insensitive action from Tata Broadband, but then here I saw lot of ppl having a lot of grievance againsta Tata Broadband, and many of them faced more severe problem than mine..I amazing to see Tata Indicom Broadband's pathetic service. My BSNL Dataone connection was far far better anyday than this thing. Now I repenting that I left my dataone connection. I have to bear this fu..k..ing servivce atleast for next 6 monthsAnyways I want your suggestion ..how to take it to eyes of top boses.; Lets hope they can show the customers the right way to sort these problems
 

amish

Star gazer
Regulars
Jul 3, 2006
24,699
1,068
Mumbai
yes what were u thinking of? suicide on the net?!! LOL just kidding!
 


nightwolf2k5

local welder/Lobotomist
Regulars
Oct 16, 2006
318
1
i just left tata for bsnl!! dude.. trust me on this.. u.. changin to tata.. BIG MISTAKE!!if it happens again.. ask for a refund.. n get out of there.. if not.. ask them for an extension for every day u had no internet..
 

amish

Star gazer
Regulars
Jul 3, 2006
24,699
1,068
Mumbai
tata ko karo tata aur sify ka karo safaya.ppl here should unite and do morcha..seriously!
 


Sushubh

Administrator
Oct 29, 2004
416,840
12,924
Gurugram
yup. and coming from the tata brand, its pretty shocking. no one expects anything from sify branded service. but tata? umm. damn dude. they suck. :p
 

amish

Star gazer
Regulars
Jul 3, 2006
24,699
1,068
Mumbai
see tataindicom was earlier VSNL ... i.e governmet owned.now staff must be still same. and we all know how govt staff behaves.so dont be shocked, its bit logical!