worst thing is i face downtime everyday almost when their login page goes down probably indicating major problem at their gateway, you call their helpline it says number doesn't exist...when connection comes up, try calling the same number it connects perfectly.....they are deliberately switching off their customer care when their gateway goes down....
hathway's download speed in Mumbai has gone pathetic since last couple of months. They purposely reduce the speed to 128kbps - 256kbps on Saturday, Sunday and on public holidays. Even if you are using 5 mbps connection the speed still drops to 128kbps - 256kbps, which is not even broad band. Even after complaining they refuse to accept the problem. No such thing is mentioned in their fair usage policy that the speed will be reduced to 128kbps -256 kbps.
Even the daily speed is not consistent through out the day. hathway has wrong ethics. The purposely reduce speed to save on bandwidth is simply not acceptable. This is cheating.