Airtel Broadband messed up billing cycle change charging me for data I did not use!

Sushubh

Administrator
[OP]
Oct 29, 2004
418,395
13,016
Gurugram
So, I try to finish off my data quota on the last day of the billing cycle. Yesterday was it so I had my download manager at full blast till midnight yesterday.

I just saw my Airtel SmartBytes page right now and noticed that they seem to have added my usage before midnight to the usage for the new billing cycle.

https://imgur.com/QEJl9

As per my own download counter, I have downloaded less than 200MB of data since midnight today. According to Airtel I have consumed 3.2 GB.

https://imgur.com/g1VQQ

My Airtel website is not showing the usage for today right now.

https://imgur.com/KfMco

I have sent a complaint and would update what happens.
 

balajik

Regular
Regulars
Jul 14, 2005
1,834
292
Chennai
The same thing happened to me at the start of the current billing cycle. I started at 146.49 GB. I didn't bother to raise any complaint as I know reclaiming false data usage is well nigh impossible with Airtel.
 

Sushubh

Administrator
[OP]
Oct 29, 2004
418,395
13,016
Gurugram
i am going to pursue it and get back my 3GB of data. :D
 


genie

woot !
Regulars
Jan 10, 2008
1,256
1,135
Bangalore
Smart Byte and Unbilled usage shows different readings for me alsoSmart Bytes = 20.45 GBUnbilled page = 17191860 KB
 

Sushubh

Administrator
[OP]
Oct 29, 2004
418,395
13,016
Gurugram
unbilled usage is bogus. it was still showing 135GB in the morning for me. pretty much 24 hour old data.
 


Sushubh

Administrator
[OP]
Oct 29, 2004
418,395
13,016
Gurugram
still no response to my complaint. and this is what i am getting right now on my 4mbps connection. has become usual with them. ping drops are regular. speed drops are regular. and now they are stealing bandwidth.
 

Sushubh

Administrator
[OP]
Oct 29, 2004
418,395
13,016
Gurugram
i got a sms confirmation when i submitted the form. today i got a sms with the name of the person along with his contact details. i guess since i submitted the form of friday, i would only be contacted on monday. no hurries coz i would only get airtel disconnected once the bsnl is installed and activated. i plan to consume the bandwidth on my airtel plan before asking for a disconnection. i am assuming that they would charge me on a pro-rata bases ignoring the bandwidth consumed. in any case, they are going to do the usual. charge me some weird fees or disconnect my connection at a later date. so why not consume the connection properly before asking for a disconnection.
 

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