Is there any form of customer service at Hathway either in Bangalore or Nationally??I had got Hathway installed 4 months ago as some of my neighbors in my apartment building had it installed and HD was available in my area.Started off badly. The LCO took 2 days to visit my residence. When he showed up, he was kind of clueless about channels, packages etc. Even today I keep getting calls from Ten Golf that the channel is available for Rs. 200 pm but neither LCO or Hathway office seems to know anything about it.The LCO informed me that I had to pay 6400 for one years HD including the HD stb. It took him over a week to provide the box and another 3 days to get HD working. This with constant phone follow ups. Most of my calls went unanswered. Now I had paid over 6k and the guy was refusing to refund my money. Two months later, HD stopped working altogether. Again, they said some major cable had been cut due to tree fall and one house owner was refusing to let them fix a jn box and some furthernsilly reason.The latest is that all channels stopped working even though signal strength was good enough. So after the brain dead LCO came three days after informing him, he checked and stb not working. This was the day the t20 WC started. He told me it will take a week to get the STB fixed and that if I wanted quicker service, I needed to go to ulsoor service center to get faster service.I visited that hole of an office where there was a young boy checking new stb boxes and repacking them. 10 people were waiting there aimlessly and there was nobody to deal with any of us waiting or even answer a question. I kept asking the guy for someone senior but it was like he was selectively deaf. After half hour, some one senior looking executive walked into the room. I called out to him.. Guess what.. He was also deaf.. The other guys there, LCO representatives, were smiling saying Aise he hai (like this only). I raised my voice to get their attention but got a nale ba ( come tomorrow) response.I finally returned home and looked up the website and got the Bangalore office number. A young kinda clueless girl picked up and assured me that they will resolve the problem soon. She gave me the number of some creep Raj Kumar who is Assistant Manager but he is more clueless than the girl. It has been two weeks and I have no STB. The LCO has connected direct to TV and has been justifying saying signal is working. STB is Hathway problem and he is helpless.. Wait till Sunday.. I am not sure what to do as there is no way they will return my money. The biggest mistake I made was agreeing to pay the entire 6k up front. No subscription form or acknowledgement or terms of service was ever shared with me.Please let me know if anyone has any idea on whom I should escalate the Matter..Knowing the history of how cable networks had been consolidated to be run by local gangsters, I don't feel it's ideal to be yelling and screaming at these goons. Least I expected was that a publicly listed company would have a call center to accept and track customer complaints.Sorry for the long post but I utterly frustrated and waiting for 6 months to shift to DTH.