I was a happy subscriber of ACT broadband but from 25th of Sep 2012 it is completely down. When I contacted the CC, they told it will get rectified soon and infact they closed the ticket by saying that it has been rectified. But to my horror, it was completely down only. I had to reopen the ticket by calling CC again and post that for the past three days they keep on saying that there is a Fiber cut, and everyday they say that it will get resolved in three days. I have lost hope on this, and I request ACT Team to fix this as soon as possible. I am not a heavy user of Internet, but i had to do some important activities on Internet on daily basis.Also I have seen many users, complaining about Fiber cuts, I guess it is time for ACT team to look at ways to avoid this, rather than replacing/fixing fiber's everytime.My Customer ID: 10407246 Thanks,Muthiah