#Infibeam Order something Sent something else, Lousy CC Service !

anant.del

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I recently ordered a DVD from Infibeam on Friday. Was expecting delivery by Saturday since it was local delivery but they did not deliver.

Got the delivery today finally. The packaging was nicely done, however even though they sent me the right movie they sent me T- Series version of this which is a extremely bad copy of this movie and I knew this since this is the version which is available on the net too.

Their website clearly mentioned Shemaroo copy and there is no mention of T-Series one at all.


Des Pardes Hindi DVD Price, Buy Hindi Drama Movies Online - Infibeam.com


Now I tried to contact their customer care for this, spent 20min on holding and when finally got to the operator she disconnected my call ....... I spent like Rs 11 for to just to call them up and that to they disconnected it.

They don't respond to the tweets, have already sent them couple on them....

Wrote them mail..aswell.

Update: Finally managed to get them call me. They asked me to upload pics and then now they are saying that Shamaroo one they don't have as Shemaroo does't have the rights to it anymore and to get refund I will have to wait for 1 month since I did COD, grrr !
 

Sushubh

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their marketing department contacted me to run their affiliate program on the forum. i currently use flipkart affiliate links.
 

anant.del

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the guy was asking me if he should send me the same copy again, I was like fk no lolz...... anyways well update once I get the refund !
 


anant.del

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got a call from ifibeam ppl again today. Now they are saying after 1 week that we will now arrange for reverse pickup 1st and then we will initiate the refund process which will take another 15 days. jee !
 

anant.del

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finally after almost one month,

these people 1st said they will refund back entire amount of Rs 79 via bank transfer.

However the did not do so. They gave a store credit of only Rs 49 did not refund back the shipping charges and are saying that i am suppose to buy something only from their store to use that credit.

Their email support is useless no one bothers to reply back and phone lines are always busy with min waiting time of 20 min.


Reluctantly i bought 2 products to avoid paying for shipping again.


Check out the packaging they sent me this in, package was almost about to fall apart any min.

https://imgur.com/ZNsMN

https://imgur.com/FlQsE

https://imgur.com/i1F2w





and my 2nd product Lan cable of 3m they have not bothered to ship it to me even after 1 week past..
 

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