TTSL loses 10% customer base in one year, may impact ties with DoCoMo

amar

Senior
[OP]
Nov 9, 2010
1,942
469
Pune
Tata Teleservices has slipped on performance parameters it promised to Japan's NTT DoCoMo, giving the foreign investor an option to either exit the business or increase its stake in the joint venture. While Tata Teleservices has been on a clean-up path by letting go customers who bring in no revenues, analysts say it may be too little too late. About a year and a half ago, the Tata Group moved N Srinath from the post of CEO at Tata Communications to head Tata Teleservices. Under him the company adopted a new strategy that focused on data users that typically spend more each month than voice customers.

But this also resulted in the telco losing more than 10 million subscribers since June 2011, even as most incumbent operators and new entrants have witnessed robust growth in customer numbers during the same period. From subscriber strength of 90.9 million as of June-end last year, sector regulator Trai's latest figures reveal that the company's customer base has reduced to 80.2 million as of June-end, 2012. New entrant Uninor added more than 19 million during the same period, nearly doubling its subscriber base to 45 million, despite the annulment of its mobile permits in February this year.

The new approach by Tata Teleservices has brought the limelight back onto the company's CDMA technology business. A move that two mid-level managers at Tata Teleservices said alienated the existing management of the company. There is some talk that the move has miffed 26 per cent equity partner NTT DoCoMo that partnered with Tata Teleservices on its launch of GSM services. The company declined to comment on issues linked to its performance over the last 12 months and also did not share details of t

Tata Teleservices loses 10% customer base in one year, may impact ties with DoCoMo
 

iCon

masoom kameena!
Regulars
May 18, 2011
3,221
90
Hey bhagwan! Can you bother to read whats written before pasting the template?
 


rajadeep

Regular
Regulars
Nov 9, 2007
854
59
Mumbai
Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hahaha best response by tatadocomo :D ... Btw I have a strong feeling this response was directed towards Docomo Japan :p ...
 

amar

Senior
[OP]
Nov 9, 2010
1,942
469
Pune
Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Kya bolu isko yaar... :naughtybottom:
 

kickass

Super Adm1n
Regulars
Oct 3, 2011
1,470
231
Mumbai
no wonder they have lost market share !! hahaha@ docomo - showing stupid ads doesn't increase market share. providing sensible customer service does !!@ amar - docomo thinks u have a problem with them losing market share :p apparently their customer care is going to solve it single handed !!
 


kooldude

Go Getter!!
Regulars
Oct 14, 2008
532
6
Chennai
Definitely looks like a bot.Searches real time for related Keywords and posts a template reply
 

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