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I recently purchased a D2H connection for my second house. Went with Videocon coz so many people seem to had good things to say about it. But I recently have had issue with their customer service..and big time issues....I havent seen such an illiterate bunch of people in any customer service. For the last 2 weeks, I have been getting a message saying my account expiration has been reached. Well its not...I have enough balance in my account. I am calling these idiots everyday to get a resolution on it, they keep telling me that somebody would call me within the next 1 hour, but no one does.My complaints that I am getting incorrect pop up messages get logged as Video Pixelation issue !!!!!:no: How freaking dumb !!The complaints get closed without anyone calling me on it. Then there are issues like I select English...But I get through to a person speaking in Hindi and she refuses to speak to me in English, saying I hv to cut the call and call back ..this after waiting for some 10 minutes to get through to her. Well...If anyone ever cares about how you are being treated as a customer..from my experience ..I would say D2H isnt for you...