Bsnl not taking my complaint seriously.

sujeet2555

Newbie
[OP]
Feb 4, 2012
34
1
Patna
i have 750UL+ plan and have utstar type1 modem (black one).whenever there is rain or storm ,link goes unstable .frequent disconnection at 30-60 sec .after i lodging complaint at 1504.bsnl guys call me and i tell my problem.they said that this problem occurs to every body ,not only you. disconnection will happen when there is rain because of open joint (which line men says should be kept open to prevent corrosion).and they just close my complaint.
again i lodged a complaint since problem was there even there was no rain ,then they said your modem is old and faulty (which they had said many times that came false always after using their modem instead of mine ) and check the splitter for corrosion on phone.and they again closes my complaint without any customer interaction .they solve problems on phone.
i just waited without touching splitter or modem.i just done nothing ,the problem was gone by itself.now this time again ,link goes unstable after a rain.so ,i again filed a complaint and now i am waiting.

how this problem be fixed ? here is my DSL parameter page screenshot http://snag.gy/g9LiX.jpg
 

sujeet2555

Newbie
[OP]
Feb 4, 2012
34
1
Patna
no answer here also just like bsnl.3rd complaint also closed without any correction.i again lodged 4rth complaint and will disconnect the broadband and telephone if not corrected now .it's been over 10 days now.i also tried to book complaint on their website (just idiotic move from me) and get thisnot saved ,duplicate docket foundBHR/CO/2012/241 date-04/06/12its looked like they are still 1 month behind.
 

Babhishek

Regular
Regulars
Sep 26, 2010
133
2
Yawn cancel the connectionStop wasting time
 


acc1444

Regular
Regulars
Aug 2, 2008
970
37
i have 750UL+ plan and have utstar type1 modem (black one).whenever there is rain or storm ,link goes unstable .frequent disconnection at 30-60 sec .after i lodging complaint at 1504.bsnl guys call me and i tell my problem.they said that this problem occurs to every body ,not only you. disconnection will happen when there is rain because of open joint (which line men says should be kept open to prevent corrosion).and they just close my complaint.
again i lodged a complaint since problem was there even there was no rain ,then they said your modem is old and faulty (which they had said many times that came false always after using their modem instead of mine ) and check the splitter for corrosion on phone.and they again closes my complaint without any customer interaction .they solve problems on phone.
i just waited without touching splitter or modem.i just done nothing ,the problem was gone by itself.now this time again ,link goes unstable after a rain.so ,i again filed a complaint and now i am waiting.

how this problem be fixed ? here is my DSL parameter page screenshot http://snag.gy/g9LiX.jpg

Normally what is the situation if you know?
I knew when I had the issue. I contacted bsnl cable technician. He said, solution of problem is not possible by anyway. Actually, especially in rainy season or even in winter and summer also, all consumers face ADSL link frequent disconnection problem just because they have limited equipments installed at their station against number of customers they have in each exchange. BSNL doesn't install new equipments immediately to meet requirement even if they have more number of customers connected to their exhausted equipments. BSNL responds very slow in this situation. In addition, if any region has cable cut issue which is hard to solve or technicians are not willing to solve it immediately and if there is another route available for some of affected customers to access internet, they will allow to use the same ADSL equipments which are already exhausted. It happens very often even sometimes they will tell you that they aren't able to provide connection. They will contact you once we increase capacity to give you connection.

I will advise to keep modem ON once you get the link and give the direct BSNL cable to modem without split for phone connection. This may help. However, you cannot do anything in this case.
 

sujeet2555

Newbie
[OP]
Feb 4, 2012
34
1
Patna
link just goes off even ,no splitter is used.today ,i have called every person that i had the number ,everyone only said "wait ,your problem will be fixed" and disconnect.they won't want to hear the full situation .i even went to exchange ,there was no person except one ,who replied the same thing as on phone.i again got the message that complaint is closed.so,i again booked the 5th complaint.i will wait to see how much bsnl keep me waiting till i got it disconnected.today i have put my best effort after waiting a week .now i will only book complaints ,i ain't gonna called them now to waste my time.BTW anything about wimax as alternative.
 

acc1444

Regular
Regulars
Aug 2, 2008
970
37
link just goes off even ,no splitter is used.today ,i have called every person that i had the number ,everyone only said "wait ,your problem will be fixed" and disconnect.they won't want to hear the full situation .i even went to exchange ,there was no person except one ,who replied the same thing as on phone.i again got the message that complaint is closed.so,i again booked the 5th complaint.
i will wait to see how much bsnl keep me waiting till i got it disconnected.today i have put my best effort after waiting a week .now i will only book complaints ,i ain't gonna called them now to waste my time.

BTW anything about wimax as alternative.

This is the reason why users are moving towards wimax who have no choice left. I also use wimax from regional ISP. I have only one option BSNL for cable broadband which you know how it works.

About your problem, any major issue occurred from BSNL side and they're unable to solve otherwise they don't harass their customers without reason. BSNL is consistently loosing customers because of this kind of service and approach. They invested a lot to make broadband product better but they cannot except sophisticated customer care service for broadband internet 1504.
 


sujeet2555

Newbie
[OP]
Feb 4, 2012
34
1
Patna
is there any number where i may call incase sdo doesn't rectify the problem.if not corrected ,i will disconnect this saturday.if corrected ,will respond here.if not ,this thread may be closed since i am disconnected and no need to solve the problem.
 

indiglo

Newbie
Jul 31, 2012
15
0
Me too facing similar situation !I SINCERELY also want to know if "is there any number where i may call incase sdo doesn't rectify the problem?"Though it's very hard to fight this corrupt system,...i honestly feel that We ought to teach the BSNL Guys a lesson for taking their whims for flaunting customer rights for ganted & giving us NO service in times of necessity & problem !
 

mS8^Y4prh8

Regular
Regulars
May 12, 2010
262
6
Everyone here should visit their local exchange and talk to the higher ups...My complaints were always closed but never resolved so I decided to visit my exchange sometime back to shout at anyone there but to my surprise the people who have some authority there were actually very nice and solved my internet issues before the day ended, they also got someone to call me everyday for the next week to see if I was having any problems with my landline or internet connection