HD Channels not available - D2h DVR (Additional connection)

[activity]

Anyone else facing this issue? All the HD Channels stopped working about 10:00 AM today. They work fine on the HD STB on the same account / dish! I called customer care: He says he is sorry (12-15 times) , but he will not register a complaint, and I need to wait for 2 hours to see if the channels come back.What the hell ? My account balance is sufficiently high, and the skies are clear!

 

[gaurang08]

Call again and tell them u cant see the channels from 7AM then they should register your complaint ..

 

[activity]

That sounds like a great idea. Sad that CC refuses to take a complaint. I got a complaint registered by other means. We need CC folks who are empowered to resolve issues; or who want to solve resolve issues! Apparently, they need an engineer to visit to resolve this problem ..

 

[Jaymin]

Instead of calling up the CC, better drop in mails. Their response time is better. And they always act on it, unlike the Call centre guys!

 

[activity]

The problem is solved! (Before the engineer visit. )I did a satellite channel scan, and all the channels are back, recordings intact.** If only CC was "Enabled" enough to get us to do it over the phone , rather than waste hours waiting for an engineer!

 

[IndianMascot]

In that case, whenever you get free time , don't forget to drop a mail to their nodal urging them to close their Call Centre. Those nerds are good for nothing. Everytime I call them, waste my money, boil my blood and then had to either troubleshoot myself or drop a mail. This is becoming disgusting day by day.

 

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