Hey guys,
I am absolutely sick of vodafone services and going to port to aircel/airtel. It's absolutely ridiculous that they are not able to provide a decent service inspite of charging a bomb for 3G.
Well, the story in short is this. I have a Sony xperia arc and activated 3G on it a few weeks ago. The 3G network works sporadically at best. It goes on and off every few mins. So, I can't do anything practical with my supposedly lightning quick 3G connection. Now, with my 3G enabled, if I dare to take a call on the phone, it disconnects within few seconds.So, if I have to receive a call or make a call, I have to turn off my 3g connection else risk getting the call disconnected. Also, sms are not getting sent. To top all that, the 3G connection is nothing like 3G. It's pretty slow and occasionally works good.
With so many problems, one can expect or hope that vodafone(which claims that it's dedicated towards great customer service) can solve atleast one of the problems above. Nope, they do not have the technical know-how to do so. So, now let me rant about my poor experience with their customer care.
So, I realise that it would be a good idea to go to a vodafone store and get help since I have so many problems.So, I went to the mehdipatnam vodafone store. They said my sim was old and I should get a duplicate sim and replace it. I did that but all the same problem still exists. Now, they change settings and all. But, still same problem occurs.They take down a complaint and assure that it will be taken care off. Over 5 trips to the vodafone store and numerous hours wasted and still no improvement or help. For the sms problem, they say everything is working fine and it's probably a cell phone problem.
Anyways, that was the least of my concerns, my problem is if I am paying a bomb (249 for 1GB for 3G), I should be able to get it. Or if there is a problem, they should be able to help me out. It's gotten to a point, where the store guys have given and said they can't do anything about it.
Anyways, I am sick and frustrated by vodafone and going to port to aircel/airtel. I am just writing this so that anybody from Hyderabad should not make the same mistake that I did. Please do not go for vodafone 3G in hyderabad. Or I hope that some higher ups see this post and take a cue.
Also, I would like to add that my dad uses a vodafone postpaid connection and he has 2G activated. Guess, how is that performing? I am not going to go in to details this time. But, it's not working and customer service are not technically adept to fix that either even after multiple trips to vodafone store. Well, so much for customer care. Good luck doing business with that attitude.
Sorry, guys. I had to rant it out. Please suggest me alternate 3G networks which are working well in Hyderabad.
I am absolutely sick of vodafone services and going to port to aircel/airtel. It's absolutely ridiculous that they are not able to provide a decent service inspite of charging a bomb for 3G.
Well, the story in short is this. I have a Sony xperia arc and activated 3G on it a few weeks ago. The 3G network works sporadically at best. It goes on and off every few mins. So, I can't do anything practical with my supposedly lightning quick 3G connection. Now, with my 3G enabled, if I dare to take a call on the phone, it disconnects within few seconds.So, if I have to receive a call or make a call, I have to turn off my 3g connection else risk getting the call disconnected. Also, sms are not getting sent. To top all that, the 3G connection is nothing like 3G. It's pretty slow and occasionally works good.
With so many problems, one can expect or hope that vodafone(which claims that it's dedicated towards great customer service) can solve atleast one of the problems above. Nope, they do not have the technical know-how to do so. So, now let me rant about my poor experience with their customer care.
So, I realise that it would be a good idea to go to a vodafone store and get help since I have so many problems.So, I went to the mehdipatnam vodafone store. They said my sim was old and I should get a duplicate sim and replace it. I did that but all the same problem still exists. Now, they change settings and all. But, still same problem occurs.They take down a complaint and assure that it will be taken care off. Over 5 trips to the vodafone store and numerous hours wasted and still no improvement or help. For the sms problem, they say everything is working fine and it's probably a cell phone problem.
Anyways, that was the least of my concerns, my problem is if I am paying a bomb (249 for 1GB for 3G), I should be able to get it. Or if there is a problem, they should be able to help me out. It's gotten to a point, where the store guys have given and said they can't do anything about it.
Anyways, I am sick and frustrated by vodafone and going to port to aircel/airtel. I am just writing this so that anybody from Hyderabad should not make the same mistake that I did. Please do not go for vodafone 3G in hyderabad. Or I hope that some higher ups see this post and take a cue.
Also, I would like to add that my dad uses a vodafone postpaid connection and he has 2G activated. Guess, how is that performing? I am not going to go in to details this time. But, it's not working and customer service are not technically adept to fix that either even after multiple trips to vodafone store. Well, so much for customer care. Good luck doing business with that attitude.
Sorry, guys. I had to rant it out. Please suggest me alternate 3G networks which are working well in Hyderabad.