Seagate RMA in India

gadgetcrazy

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Has anyone ever filed a RMA for a seagate drive in Delhi? A friend told me that I had to register a call on Accel Warranty Management System before I can go to their office at Nehru place. The registration process on this website is so damn customer unfriendly, it is very difficult to go over it again and again. Any experiences??
 

DNA_Uncut

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I don't get wat was so unfriendly for you. Anyhow if you have difficulty. Drop into their place. They will do the registration for you n give you a hardcopy of the submission n delivery details. It would take atleast 2 weeks - a month to get the replacement hdd. So have\buy a spare hdd. Yes they give you a new hdd. They don't fix\service the defective hdd ...
 

gadgetcrazy

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I do not understand why they should need my father's name. I need to select my city from 315 odd pages. Looking for it is not easy. I searched for new Delhi and it didn't return any results. I enter the serial number of the drive and click add and it says input string is incorrect. So basically I am stuck without registering. As far as going there is concerned, I am told they don't entertain you without am online call registration. Nowhere on the Seagate website is it mentioned that I need to contact accel front line. I was directed to consult some firm in okhla. I called up and was told by the person there that I should contact accel.
 


gadgetcrazy

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Are you sure about the new hdd thing? As far as I know they will give a refurbished hdd.
 

DNA_Uncut

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Don't know about delhi. Here in chennai the staff there in the accel service centre does the registering. And i got the new 1 TB hdd as a replacement after 3 weeks. I confirmed that it's new, frm my friend who's working there ...
 

Nishant

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You can go to the service centre directly without calling. And yes, you'll mostly get a refurbished hdd and not new. They do give new ones if they don't have stock of refurbished hdds. I was lucky to get a new 750gb hdd when I gave my 400gb for rma.
 


Fiber_Optic

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Don't know about delhi. Here in chennai the staff there in the accel service centre does the registering. And i got the new 1 TB hdd as a replacement after 3 weeks. I confirmed that it's new, frm my friend who's working there ...

During the last RMA I got a HDD that said certified repaired. So they do send refurbished HD, may be you were just lucky.
 

manu1991

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Bumping this thread. Looks like my HDD (Seagate 1TB) is failing. Windows shows the "your drive is failing" error and the Seatools tests fail as well. Its in warranty till April 2013. Whats the process for RMA. Do I have to courier it somewhere or give it in person?

Do I open the RMA request on seagate.com or Accel Warranty Management System
 

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