So, O2 network went down for a long time period...

Sushubh

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these two were highlighted in a guardian article. i wonder if there are more!
 


agantuk

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These were apparently the best of the lot. I read through the long list, but couldn't find any that were better. Have to give it to the guy managing the account. Tremendous sense of calm and humour.
 

Sushubh

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O2's Twitter team demonstrate their social media moves on angry tweeters | Technology | guardian.co.uk

An O2 spokesperson said that the team hadn't had any particular instructions on how to respond to people. "Clearly we're not happy that we've disappointed our customers over the last 24 hours, but it's good to hear that some have enjoyed our tweets," they said.



I bet a lot of social media people would do a similar job provided they have the freedom given by the company. Flipkart is a good example here in India. Airtel is not. I have also heard a lot of good stuff about the insurance company Geico. Their twitter feed is pretty awesome.
 

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