Where can I complain about Irresponsible and Irritating behavior of Docomo CC executives...

hanuma

Newbie
[OP]
Feb 18, 2012
8
1
4-5 months back I ported my mobile network from Airtel to Tata Docomo. From the first day on wards Tata Docomo started giving me lot of troubles. In the span of 5 months I faced too many problems like no network coverage, Worst GPRS speed, Online Recharge troubles, Unwanted Promotional ads even after registering for DND etc.. One week back I went to my home town on some personal work, there we don't have Internet felicity so I activated GPRS pack on my Tata Docomo Number but I was unable to visit any site because the Connection was continuously interrupted every time, then I used my another Airtel Number then connectivity was awesome. So I decided to port my Docomo number to BSNL and requested for MNP Number on 8/12/2012. On 9/12/2012 at 3:24PM I received a call from Docomo CC Executive (+914067044044) saying they will give me 3 offers and asked me to not port your number. He told me that they are activating 1 ps per 2 sec for 3 months, some amount of Tata to Tata Calling minutes and missed call alert for free and also told "after one week they are launching 3G services so GPRS speed also will be good after that" so I agreed to stay with Docomo and recharged my number with rs. 100/-. I thought I'll use GPRS on my Airtel number and I use Tata Number for calling. But even after 24 hrs. after receiving that call they didn't activate any offer they told on my number so I Called at their CC they told me to wait for another 24 hrs. because usually it will take 48 hrs. to activate such kind of offers. So I waited till today morning and again called them this time they told they are not going to give any offers like this. They told it's impossible. When I got anger and asked them to transfer the my all balance to my cousin's number so that I can port my number to BSNL, she ended the call saying you are abusing me. She was also giving me warning that this call is recording so that we can complain against you. In the whole conversation I never used even a single abusing or unparliamentary word. Is this any way to behave with customers?Now I decided to complaint against Tata Docomo service and their Customer Care Executives. Please any one tell me how and where can I complain about them.
 

agantuk

Bhatakti Aatma
Regulars
Jun 13, 2009
6,387
10
Unfortunately my experience with Tata Docomo suggests that porting out is your only solution. Even the officers at the Nodal level are callous. Most customer care reps I talked to have been ill mannered and stupid
 

SVK

svknet.wordpress.com
Regulars
Jan 19, 2007
9,857
846
svknet.wordpress.com
I would also suggest that go for MNP and dont fall from any temptation by their CC executives.
 


hanuma

Newbie
[OP]
Feb 18, 2012
8
1
Thanks guys for your replies. Another funny thing was the customer care executive I contacted yesterday was threatening me of complaining at Police. I'm still unable to digest how any one can give jobs for irresponsible and ignorant people. Tata Docomo should recruit some people who have better knowledge and also manners.
 

kmrobin

Newbie
Apr 13, 2012
14
0
Docomo campaigns on TV about other operators' customer cares, but all those fraud non-sense tricks are actually used by DOCOMO only.Going by my experiences of last 2 years, DOCOMO has the worst set of illiterate customer care representatives.
 

pratikr

Regular
Regulars
Jan 21, 2009
308
7
Delhi
I think it's time to file case against Ranbir Kapoor.
 


NDragger

Newbie
Jul 23, 2012
48
0
TATA Docomo is only good at making at TV Ads!Their Support sucks! CC's can't speak proper English, Rude and manner less!!I'm facing Network issue from past one year and no resolution has been provided yet!Due to repeated calling to CC they blocked me from speaking to CC, i posted this thing on their fb fan page and they blocked me on fb too!Overall Docomo Sucks BIG time don't ever fall for any offer from Docomo!
 

TATADOCOMO

Regular
Regulars
Jul 24, 2009
379
1
Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.
 

NDragger

Newbie
Jul 23, 2012
48
0
Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Thanks but no thanks!
TATA Docomo and help? What a Joke!
Go Teach your support some manners!
 

hanuma

Newbie
[OP]
Feb 18, 2012
8
1
Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

Ha ha as NDragger said it's a big joke. Your CC provides us the worst service I don't want to be insulted by them any more. Expecting resolving of problem from their is just foolishness. How ever Thanks for giving reply at least after 2 Weeks posting my problem. However now I made my mind to switch back to my old network immediately after consuming my account balance.
 

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