MTNL delhi- ADSL unstable

apurvgupta1

Regular
[OP]
Regulars
Jun 25, 2009
377
78
Delhi
Hi,

i am on 599 unlimited plan, my modem is HG520 and ADSL has been unstable, after the adsl is unstable i keep my receiver off the hook and it becomes stable. my line stats are:




Downstream Upstream

SNR Margin

:
34.0 12.0 db

Line Attenuation

:
24.0 15.5 db

Data Rate

:
576 512 kbps



I have sent an email to deadsl@bol.net.in and also registered complaint on http://203.94.244.173:7777/vcare/index.jsp , i received a call from MTNL today and guy asked- Is your phone ok now? I replied it was the internet that needs to be fixed, he said ok and hung up.

What else can i do to resolve my problem?
 

Samuel

Regulars
Nov 7, 2010
6,335
189
Delhi/NCR
No option to talk to a representative on 1504 now, which is weird enough.
 


apurvgupta1

Regular
[OP]
Regulars
Jun 25, 2009
377
78
Delhi
a lineman will solve this problem easily...

call 1504 and register a complaint

A lineman will solve this easily? How mate? Because in the past, i have seen that lineman simply ask- Is your phone working ok now? They don't have any idea about what does even ADSL means!!
 

socrates

Retired
Regulars
Jan 29, 2007
3,066
196
@socrateszero
From what you have written its a clear case of a line problem. I hope you dont have a parallel connection as MTNL is v clear about lines becoming unstable if there is a parallel connection.
 

apurvgupta1

Regular
[OP]
Regulars
Jun 25, 2009
377
78
Delhi
nope, i do not have any parallel connection, line is coming straight from mtnl pole to my modem. What could be the problem?
 


x720

Incoherent Poster
Regulars
Aug 14, 2011
10,440
1,527
Gurgaon | Mumbai
tbh, by looking at your stats, the line seems alright, but what you've described seems to indicate a line problem. The line (that comes from the mtnl pole) , does it have any joints ? Also, is the dp box on the pole in good condition ? How old is the wiring inside your house ?
 

socrates

Retired
Regulars
Jan 29, 2007
3,066
196
@socrateszero
i keep my receiver off the hook and it becomes stable. my line stats are:

This indicates a line problem even though your stats seem good its when the phone is off the hook. Can you post the stats when the phone is left on the cradle. The first suspect is always the parallel connection if its not that then it could be dirty/oxidised contacts/line connection.
 

sean1880

Regular
Regulars
Feb 26, 2008
299
0
if any guy from mtnl calls u ask him to send a lineman to ur home....he will check the connection from your dp box ,,clean the contacts and will remove black carbon deposits....then u will not face any disconnections