I am not sure as of now if I will get enough time But I would like to try doing the following (If you have any inputs do let me know - that is the purpose of this post)1) Collect info on rights of customers related to broad band services2) Compile steps and share with all the steps to be taken when requesting disconnection and also how to maintain documents so that Service Providers do not get a change to fleece money from customers who do not get service.Why I want to do this is : I am really finding it hard with unsbuscribing from Tikona services. I feel I am being taken for a ride.Static IP for my use is must.I paid for static IP and was assured it will be given. The engineer who comes tells me the receiver model is "gemtec" and cannot be used for static IP. In one or two days it will be changed to "Nano loco 2" model.Waiting for static IP I would have used for couple of days.The change of device never happens. I insist by following up regularly. They made me cancel all my appointments over the weekend and wait at home only for the engineer to come by Sunday evening who never knew what is static IP. He tells me he will change the receiver and goes to terrace. After waiting for some time I go to terrace only to find out he was casually talking over the phone and when I ask him why you have not changed, he says he does not have a spare receiver. This is almost 45 mins after he came. I really get annoyed, but get convinced when he said he will go and get one. No one turned up.I call up and ask for disconnection. I was answered someone from disconnection team will call up (more than once this happened) and no one calls up.All these time I had switched off the receiver. I get a bill for services not rendered. I insist on termination and I get a mail send mail from registered mail id.It has become a big head ache for me.