Need Help for Upgrading from SD to HD.

piku99

DX
[OP]
Regulars
Mar 18, 2009
67
0
I am using Videocon D2H for the past couple of years. Today I purchased Videocon D2h HD box online. For upgrade, I'm supposed to get Rs. 1200 created on my account and as it is an online purchase, I'm supposed to get another Rs. 400 as online purchase cash back. Total Rs. 1600. Plus 1 month of free viewing of Platinum HD Pack. Now my installation is not yet done neither I was informed by sales team what time it is gonna be done. But I got an sms from Videocon D2H stating only Rs. 1000 is created to mi account. I called up customer service and sales team inquiring what is the installation time n date and why only Rs. 1000 is credited instead of Rs.1600. They are clueless about it and said will get back to me as soon as possible. Its been 4 hours now and I haven't received any call from them. Anyone upgraded from SD to HD, recently, faced similar kind of issue?? Can someone suggest what can I do or with whom should I contact regarding this issue? I'm from Kolkata. Thanks..
 

piku99

DX
[OP]
Regulars
Mar 18, 2009
67
0
Yep I'm planning to do that post installation.
 


Jaymin

A Big Fan of IBF
Regulars
Oct 18, 2010
10,009
6
Might be a temporary thing. The cash back of 1200 has been very recently introduced and seems that there's some disconnect at the back end due to which only 1000 has been credited. A simple mail to them should solve ur trouble!
 

tamanna

Newbie
May 10, 2010
17
0
Hey... I think u shud give your Customer ID or contact details... they will help quickly i think!
 

vdth

Newbie
Jun 7, 2012
1
0
Dear user, We regret the inconvenience faced by you, to serve you better, kindly help with your customer id and the transaction id which was issued against your online purchase.We would get back to you shortly on this. Assuring the best of services.
 


piku99

DX
[OP]
Regulars
Mar 18, 2009
67
0
Dear user,

We regret the inconvenience faced by you, to serve you better, kindly help with your customer id and the transaction id which was issued against your online purchase.

We would get back to you shortly on this. Assuring the best of services.


Order Number is D2H20120606035837
 

Jaymin

A Big Fan of IBF
Regulars
Oct 18, 2010
10,009
6
Mate, u shud not disclose ur Customer ID so openly on a public forum. And please be aware that the user to whom u have given ur details, is not a D2h Customer care. The official D2h person is not responding here since long, and this seems to be someone's gimmick.
 

piku99

DX
[OP]
Regulars
Mar 18, 2009
67
0
Hello frnds my d2h hd box is installed last evening. The technician stated the HD pack will get activated within 2 hours. After waiting for 4 hours, I called up customer service. They are very unprofessional. Could not respond to my queries and when I wanted to speak to a supervisor, they kept me on hold for around 10 minutes and disconnected the call. They did it twice. I sent a mail to their customer service and have not got any reply yet. When I am login in to d2h website, the HD hardware is showing active along with the platinum package. Also last time Rs. 1000 got credited to my account. Now its only showing 400. I am absolutely clueless about what needs to be done in this situation. It has been more than 12 hours and my pack is not activated. Neither I got any cashback credited. Please help me..
 

Jaymin

A Big Fan of IBF
Regulars
Oct 18, 2010
10,009
6
The technician who came to ur place would be having very little knowledge. U write to the Zonal officer.....that should help as well.