+1. There used to be a time when I used to tell people asking for ISP / internet plan recommendations to go blindly with the fastest unlimited plan of Airtel. Not anymore. I remember the time when their services were A+. They used to replace modems, phones etc. at the slightest chance of their being a problem, at no cost to the customer, and no major paperwork hassles or waiting either. I remember the time they would promise x speed and give you 20% more. I remember the time when "unlimited" meant "unlimited" and not "limited." I remember the time when I could effortlessly stream videos on a 1Mbps connection without any buffering, but now with 4Mbps I can't watch streaming video anymore (except on youtube) because it stutters and stops every 5 -10 seconds.It's tragic that the quality of their services into the ground. I wonder who is to blame - bad leadership? Probably a case of too many MBAs running around looking to cut costs and maximize profits, without any thought to the goodwill built by them over the years. Worst part is the obscene money they spent on the 'rebranding' exercise with their sh**ty new logo, instead of spending it on improving their services.