DSL disconnecting as soon as i begin to use the internet, airtel guys quite clueless

PrK

Iaruglrer
[OP]
Regulars
May 31, 2010
255
9
New Delhi
hello.. like the title says, as soon as i start opening websites or start a download, the connection is dropped...only to reconnect after sometime and then disconnecting again (if i keep using it).It has been happening regularly for the past week or so and even after logging several complaints, changing my line (after a heated session on the phone), changing the modem (changed to a binatone dt805.. 800 bucks down the drain..), updating some kind of card back at airtel "exchange" (according to the service guy), changing some thing at the box where the dropwire connects (this was today), its still just the same. I've tried connecting in the regular DHCP way, bridged mode, also through my wifi router both previous ways but nothing..The snr and attenuation values are normal like they have been for the past 3-4 years... so it seems like the end of the road.. i'm thoroughly exasperated at this connection now and don't know what to do with it.. not many good alternatives available in my area..please, any thoughts? ):
 

PrK

Iaruglrer
[OP]
Regulars
May 31, 2010
255
9
New Delhi
yup i use it with a laptop and an android as well, and the same thing happens with each of the devices being used individually.
 


PrK

Iaruglrer
[OP]
Regulars
May 31, 2010
255
9
New Delhi
Yea he updated that card but nothing..it had actually gotten worse.. now some line is being changed at their end and the phone is dead.. hopefully this'll work or its curtains for this connection.
 

PrK

Iaruglrer
[OP]
Regulars
May 31, 2010
255
9
New Delhi
Now it has been almost 40 hrs of the phone line being dead altogether. What's more that guy who had been saying to change dunno what at their end, has closed the service request. :x its now been almost 12 days if this crap. Do not know what to do.Will the nodal officer be of any help?
 


x720

Incoherent Poster
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Aug 14, 2011
10,429
1,526
Gurgaon | Mumbai
I'm wondering, perhaps, their server force re-connects you after every x minutes, that could be the cause of your problems. Have they tried resetting your line ?
 

PrK

Iaruglrer
[OP]
Regulars
May 31, 2010
255
9
New Delhi
x720, i hav basically tried everything technically possible from my end.. even their technicians seem to have :p , however I don't understand how to 'reset' the line, can u plz elaborate?
Furthermore I contacted the nodal officer yesterday afternoon whi said it'll be resolved by the evening, and nothing. It's still dead, no confirmation calls.. nothing.
I called up the cc for disconnection, now an email has been forwarded from their retention dept... Have been given various assurances of a fix before 12 noon today ..lol.
I think even if the dial tone does come back the original problem will still persist.. and this is the best case scenario..not lolling now..

Jswl.dty can u pm me ur location ? And since when are u facing this problem?
 

x720

Incoherent Poster
Regulars
Aug 14, 2011
10,429
1,526
Gurgaon | Mumbai
Reset as in, restoring the line to its default state with no username pw and no speed limit.But since your line has gone dead, prolly a case of equipment failure somewhere.