@ pomanup
Yes, Send 3G to 121 , in reply you will get one sms which contains 1) Data plans 2) Activate/Deactivate 3G...reply with 1 for Data plans & activate required pack.
got reply from airtel
Dear Customer,
Ref: Email dated 17/05/2012, expressing concern regarding the deduction of balance towards 3G service usage and requested for the credit of deducted amount for your airtel mobile number 897XXXXXXX.
We thank you for writing to airtel and the opportunity to assist you.
We completely understand your concern and sincerely apologize for any difficulty caused in this regard.
We would like to inform you that we have verified our records and found that there is a charge of Rs.10/- towards 30 minutes 3G data pack on 17/05/2012.
We would like to inform you that, as per our records, an amount of Rs. 5/- is debited towards your account for 3G service usage on 17/05/2012.
As a onetime service gesture we have credited an amount of Rs. 15/- (Rs.10/- towards 30 minutes 3G data pack and Rs.5/- towards 3G service usage) and the same will be credited to your account within 24 hours.
We request you to dial *121*2# (Toll free) from your airtel mobile to check the balance and validity.
We request you to check the available 3G data minutes before the browsing.
In order to avoid the depletion of balance in the future, we request you to delete the Mobile Office settings from your handset.
For further online assistance related to Data Services, you may contact our 24x7 helpline at 12134 (Chargeable at 50 paisa per three minutes) from any alternate airtel number. After dialing 12134, select VAS option # 2 at IVR and then select option # 2 for technical assistance. In case alternate number is unavailable, please dial from the same number only.
We hope that we have been able to address your concern suitably.
Please do write in for any further assistance.
Yours Sincerely,
Customer Care
Bharti Airtel Limited
they have refunded 15rs back.... tried 10rs pack again but they are still deducting my main balance, airtel su**s....