Tradus User Experience

ranjittech

Regular
[OP]
Regulars
Mar 30, 2009
230
0
I orderd NORTON INTERNET SECURITY 2012 from Tradus.in as I got the unmatched price of INR 494.00.
http://www.tradus.in/computers-it/softwares/norton-2012-1-user-internet-security
On 13th May(after chasing them), I got the packet (received by my brother as I was not at home)through BlueDart containing NORTON ANTIVIRUS 2012. To my surprise, the shipment and billing is done by BUYTHEPRICE.COM .
I have lodged a complain of Wrong Product Delivery through mail. Lets see what happens.
So while dealing with Tradus keep the points mentioned below in mind-

1- No Customer Care Phone Number
2- Delay in Shipment
3- Might get wrong product delivered(like mine).
 

Sushubh

Administrator
Oct 29, 2004
418,213
13,004
Gurugram
i actually just got a call from buytheprice related to this thread here on the forum. can you ping them about the problem with your order? they wanted me to give your details to them which if course i do not have?
 

anant.del

Addicts
Regulars
Jan 2, 2010
8,180
396
Iwas tempted to buy the 2Tb HDD from tradeus as they were giving it Rs 7200 and after discount coupon it would have come down to Rs6800 but the coupon did not work so i had to leave it :p
 


Apr 5, 2012
7
0
Hello Ranjit,Greetings from Buytheprice.Apologies for the inconvenience caused. May we have your contact details or any other reference id or e-mail id shared here, so that we can track your order and fix the issue.
 

ranjittech

Regular
[OP]
Regulars
Mar 30, 2009
230
0
ah... was away from cyberworld courtesy BSNL breakdown in my area. Line got restored today. About the incident above, I got call on 14th May from Tradus saying they have raised the issue with ByeThePrice and once they respond will do the needful. They may arrange pickup of the wrong product delivered to me and will deliver the right one. ...and if not they will do the refund.Thanks to Admin for taking care!!
 

ranjittech

Regular
[OP]
Regulars
Mar 30, 2009
230
0
So.... Today I got the resolution...... not From Tradus(whom I dealt with) but from BUYTHEPRICE.....got the call and mail ( Mr Ravi and B Pooja Diwan) saying that they have dispatched the right product(shipment no. also provided). Additionally, as goodwill gesture they wont take back the wrong product(Norton Antivirus).
I must say that BuyThePrice acted proactively,even though they were not in direct deal with me... went out of the way and tried to contact me through this forum....
 


Sushubh

Administrator
Oct 29, 2004
418,213
13,004
Gurugram
yeap. buytheprice has been nice to me too except for one interaction where i was told that they would try to repair the phone instead of issuing me a replacement even though i had a DoA document from HTC. :)
 

ranjittech

Regular
[OP]
Regulars
Mar 30, 2009
230
0
As soon as I receive the Original Product I would PM the Product Key of NORTON ANTIVIRUS( which they are not taking back) to Admin who can offer it as Giveaway to Member of Choice( might be through some contest or something else..)
 

ranjittech

Regular
[OP]
Regulars
Mar 30, 2009
230
0
@admin.....ok.... i will try that......

Below are the excerpt of mails I received from Tradus and BuythePrice. Judge them yourself....

From Tradus:-
This is in regards to the Norton 2012 1 User Internet Security that you have ordered on 5th May 2012. We request you to please send the product back to us at the below given address:

IBIBO Web Private Limited
4th Floor, Pearl Towers, Plot No 51,
Sector 32, Gurgaon, Haryana-122002.

Please send the product back in its original packaging. Once shipped please provide us with the tracking details. Also, mention your Order Id and your name. Once the product is received by us, we will update you with the status. Courier charges will be reimburse in the form of gift voucher.


From ByeThePrice:-

Greetings from Buytheprice and apologies for the inconvenience caused.


We will not be able to pay back for your time loss but will make sure to serve you better in every alternate way possible.
This is to inform you that we will ship the right product and it will reach you soon. Also, you shall keep the product you received earlier.
 

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