Problem with MTNL 3499 4 Mbps Plan....

The MasTer

Newbie
[OP]
Oct 29, 2011
24
0
As a heavy media download-er, I applied for the MTNL 3499 4 mbps unlimited plan....they changed the plan with 30 hrs... and my profile shows download speed of 4 mbps on the register.bol.net...but i am getting constant 2 mbps only,....i called them... they registered a complaint.... its been 2 days.... but .... constant speed is 2 mbps...what shud i do.... this is annoying......please suggest me./...
 

The MasTer

Newbie
[OP]
Oct 29, 2011
24
0
yes, if i have to logon to the modem ... i have to type 192.168.1.1 in my address bar.

SNR Margin 16.9 18.8
Line Attn 54.0 35.8
Data Rate 2304 573
Att Rate 6920 1005
Power 18.3 11.3
CRC 2 0


The screenshot that u asked for is :

http://pzy.be/v/17/untitled.jpg
 


mS8^Y4prh8

Regular
Regulars
May 12, 2010
262
6
Check your downstream rate on your router or modem page....if its 1999kbps or 2048kbps ask MTNL to change it to 3999kbps or 4096kbps respectively and you should get 4mbps....
 

The MasTer

Newbie
[OP]
Oct 29, 2011
24
0
they are not doing it... called them thrice.,.. they said will be done from server exchange people.... but no progress!! canb d customer care help me..??
 

mS8^Y4prh8

Regular
Regulars
May 12, 2010
262
6
Well I had the same problem sometime back.....I'm with BSNL at the moment.....the normal CC people told me the same thing you got, so I went to my local exchange and talked to someone higher up and they got the job done....try doing the same for your connection...
 


The MasTer

Newbie
[OP]
Oct 29, 2011
24
0
I just called thge customer care.... thry said.. the issue is pending from the servers side.... they will resolve it in some time... if i dont get a positive response from them till tomorrow.. i am gonna change my plan... or even file a recovery suit against them,,,
 

manu1991

Ancient Philospher
Regulars
Dec 9, 2006
7,331
1,425
Delhi
Send an email to:

gmbb[at]bol.net.in
deadsl[at]bol.net.in
debbkbn[at]bol.net.in


describing the problem.

Should be done in a day or two.
 

mgcarley

Founder, Hayai Broadband
Regulars
Jun 22, 2009
6,301
113
The data rate they've given you is just 2304kbit/s - this is wrong. So they've changed the settings so they can bill you for 4 mbit/s, but not the settings so they can actually deliver it.