Tata Photon Plus are Cheater

jagannathans

Newbie
[OP]
Feb 28, 2012
4
0
Hello,My Tata Photon Plus Number: 9243200979 bought on February, 2012. I had plan of 950 Unlimited. It means till 5 GB (Download and Upload) I will get speed of 3.1 Mbps (Which by of course I never get). I get speed around 100-110 kbps (kilo bits per seconds) till 5 GB. After 5 GB I will get speed around 155 kbps on average of 30 kbps. (kilo bits per seconds).

Once my 5GB is over I am not getting the speed even 10kbps. I gave complaint regarding this. Their technical person has visited to my place and told that device having Capping Issue so not able to do anything. That means once my 5GB is over I am not able to use internet. Beyond this my device is getting disconnected every 5 minutes.

I am asking the speed as per the plan. If they are not able to provide the speed kindly return the amount I am ready to return the Device. They are cheating the people like anything.

If anybody can help me to get the refund from this cheating people.
 

Tata Docomo

Newbie
Jan 19, 2012
7
0
Hello,My Tata Photon Plus Number: 9243200979 bought on February, 2012. I had plan of 950 Unlimited. It means till 5 GB (Download and Upload) I will get speed of 3.1 Mbps (Which by of course I never get). I get speed around 100-110 kbps (kilo bits per seconds) till 5 GB. After 5 GB I will get speed around 155 kbps on average of 30 kbps. (kilo bits per seconds).

Once my 5GB is over I am not getting the speed even 10kbps. I gave complaint regarding this. Their technical person has visited to my place and told that device having Capping Issue so not able to do anything. That means once my 5GB is over I am not able to use internet. Beyond this my device is getting disconnected every 5 minutes.

I am asking the speed as per the plan. If they are not able to provide the speed kindly return the amount I am ready to return the Device. They are cheating the people like anything.

If anybody can help me to get the refund from this cheating people.



Dear Mr. Jagannathans,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the screenshot of the speed for your device to the given below e-mail id, which will assist us in doing the needful.

Further, we request you to test your device speed from the below sites.
speedtest.com, TestMySpeed.com modem speed tests. Test internet connection speed. Bandwidth speed test Cable DSL.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.
 

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