- Feb 26, 2012
Hey allMy first post here Well, I have been using Airtel since about 9 years now (since the time it used to be Touchtel). Well, I was using a Rs 1099 (2 Mbps, unlimited) plan before FUP was introduced. When airtel introduced FUP, they changed my plan to 2 Mbps 10 GB limit, while charging me the same amount (Rs, 1099). However, this exact plan costs Rs. 999 on their website. So in effect, I am paying Rs, 100 extra to them every month. In Rs. 1099, i should actually be getting 4 Mbps speed at 10 GB FUP.For months I tried to get this corrected, but it didnt happen. So I decided to migrate the plan to a new one, which would then automatically solve the billing discrepancy. I put in a request to migration to a 4 Mbps 30 GB FUP plan back in September 2011. However, after waiting for 2 billing cycles, the migration didnot happen. After more than a dozen calls to their CC and 2 visits to their relationship centre, I was told that the plan could not be migrated because 4 Mbps was technically not feasible in my area (DLF Gurgaon). So then I told them to shift me to the 2 Mbps 30 GB FUP plan (as in , just increase my FUP limit). Waited for 2 more months (it was December now), but the migration didnot happen. I even talked to their nodal office thrice, and everytime they asked me to file a new request and they would do it. I was promised nearly 30 call back out of which exactly 0 happened. Once I was told by their nodal office that this plan was also not technically feasible. When I told them that I already had 2 Mbps speed and I just wanted to increase my FUP and theres nothing technically unfeasible with that, they sounded more confused than ever.Today, another billing cycle has passed and am still stuck with the same old wrong plan. Since about an year, I have been forced to Rs. 100 extra (which may not be a big amount, but is morally incorrect).Please advice me what should I do. I am at my wits end, because I am also not seeing any good broadplan with 1-2 Mbps speed at affordable rates and good service other than craptel. Tell me what to do and I will go ahead with it.RegardsRahulPS: I seem to have posted this in the wrong section. Mods please move it to the Airtel forum. My apologies for the mistake.