Reliance Netconnect - Worst broadband process.

targetme

Newbie
[OP]
Feb 10, 2012
5
1
Hi all, Can anyone help me out ?I have purchased reliance netconnect datacard - 6 months back. They promissed so many offers , including speed will get 3 mb in wireless data card.Even 10 kbs i am not able to get , i have closed the datacard connection.Problem: I have requested to close the connection and submitted the form of customer feedback , which they requested.After few days i got a call from customer care , i have communicated not interested to continue. But now they generated the new bill , if i ask they are saying that based on the phone call we have activated.I have no dues to pay, also not used the datacard past 3 months.I have given written statement not interested to continue , also paied all dues .Its roundrobin process ? I have contected nodel office . they ask me to connect one tollfree no. that no not in use .but every day i am getting calls from . ?What shall i do for that ? can anyone give suggession for me .so that its helpfull for me .Thanks,Ragunathan
 

neevarp

Regulars
Regulars
Nov 4, 2007
1,503
16
Trivandrum
You say that you have given a written statement regarding the intention of not continuing with them. Did you get an acknowledgement for that? It is wise to get some form of security when disconnecting the service - so that you can escape from such harassment at a later date.
 

targetme

Newbie
[OP]
Feb 10, 2012
5
1
You say that you have given a written statement regarding the intention of not continuing with them. Did you get an acknowledgement for that? It is wise to get some form of security when disconnecting the service - so that you can escape from such harassment at a later date.


Hi,thanks for your valuable reply.

Yes, I have photo copy of that acknowledgment with customer relationship officer sign.

I am not able to upload my copy of service termination letter.


I am getting missleading calls, from than.

They know very well I have accessed the datacard or not .

While termination initiate ,they ask me to pay all dues.. I have paid.

I have all paid bills, termination requested no,SMS .

Also I met nodel officer directly.

Any advices . . Please.

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Because of these process , I have forced to close postpaid Gsm also.
 


neevarp

Regulars
Regulars
Nov 4, 2007
1,503
16
Trivandrum
Okay. Then there is no need to worry. Obviously, there is some form of disconnection in between the teams (they gave you acknowledgement yet they haven't updated their databases). They may threaten you with legal proceedings; but since you have all the necessary proof for disconnection, that too should not be any problem at all.Just ignore their calls and threats. Have a great weekend ahead!
 

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