Tata Sky Threatening SMS to disconnect connection

Rajneesh Madhok

Newbie
[OP]
Dec 29, 2009
4
0
[h=2]Tata Sky Threatening SMS to disconnect connection[/h]
From: rajneesh madhok

To: secretary@trai.gov.in ; ap@trai.gov.in ; pradvfa@trai.gov.in ; pradvtdra@trai.gov.in ; pradvca@trai.gov.in ;rkmishra@trai.gov.in ; pradvmn@trai.gov.in ; advqos@trai.gov.in ; advifn@trai.gov.in ; adveco@trai.gov.in ;advbbpa@trai.gov.in ; advmn@trai.gov.in ; advbcs@trai.gov.in

Cc: daca@trai.gov.in ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com ; vikramk@tatasky.com

Sent: Thursday, February 02, 2012 5:54 PM

Subject: Fw: Threatening Sms to disconnect connection though Annual subscription paid; Not changing Cable wire with joints ; Continuously harassing by debiting balance unilaterally.
SUB: THREATENING SMS TO DISCONNECT CONNECTION THOUGH ANNUAL SUBSCRIPTION PAID ; NOT CHANGING CABLE WIRE WITH JOINTS ; CONINUOUSLY HARASSING BY DEBITING BALANCE UNILATERALLY.
----- Original Message -----

Sent: Thursday, February 02, 2012 5:49 PM
Subject: Threatening Sms to disconnect connection though Annual subscription paid; Not changing Cable wire with joints ; Continuously harassing by debiting balance unilaterally.
To
1. The Secretary,
Telecom Regulatory Authority of India,
Mahanagar Doorsanchar Bhawan,
(Next to Zakir Hussain College)
Jawaharlal Nehru Marg (Old Minto Road),
New Delhi: 110 002
2. The Chief Executive Officer,
M/S Tata Sky Ltd,
3rd Floor, Bombay Dyeing A.O. Building,
Pandurang Budhkar Mar, Worli,
Mumbai-400025
SUBSCRIBER NO: 1024565093
ATTN TO: BROADCASTING & CABLE SERVICES DEPARTMENT
The applicant has moved this application under Sections 36B(A) and 10A of the Monopolies and Restrictive Trade Practices Act, 1969 against the respondents for indulging in the unfair and restrictive trade practices under Section 36A of the Act.

The brief facts of the case are that the applicant is a Consumer of Tata Sky from 21 November 2008 i.e from the last more than three years and has taken connection by paying in advance the Recharge for the above-mentioned connection at least for one year for Primary and Secondary connection.
The Respondent has been paid Rs 4510/= on 24-Jan-2012 through M/S Happy Satellite & Tlecom, Opp. Amar Guest House, Near Bhagat Singh Chowk, Phagwara Gate, Jalandhar who on the spot transferred the funds to Tata Sky Ltd, and Tata Sky confirmed the receipt of amount vide SMS : SENDER LM-MYTSKY VIDE Message Centre: +919821900022 Sent: 24-Jan-2012 18:50:13 ---The message was: Tata Sky package request completed & current a/c bal: Rs 4541; due date: 21/01/13.
Every now and then Tata Sky indulge in unfair Trade Practices. Now Tata Sky has been providing message that Your Tata Sky ID 1024565093will be deactivate tomorrow at my Registered Mobile No: 94173-06415, whereas Tata Sky’s executives themselves confirmed that my connection will be due on 29/01/2013 vide telephone conversation as well.
Tata Sky is allegedly practicising Monopolisitic Trade Practice as well as Unfair Trade Practice and so the request has been made to initiate enquiry in the matter.
That Tata Sky is harassing the consumer by unnecessarily debiting the amount with tune of Service Chargeswheras the fault is at the end of Tata Sky that has provided Cable Wire with joints to the consumer and the joint get loose due to which its connection disrupted but Tata Sky is making fool to the customers in both the way by deducting charges unilaterally and harass consumer by fraudulently threatening to disconnect Tata Sky connection.
The payment has been made only a week back and the company is directing that the Connection will be deactivated. “ULTA CHOR KOTWAL KO DANTE”
Kindly issue necessary directions that when the consumer has paid all the dues before time, then TATA SKY should provide Jointless Cable wire connection to the consumer’s premises. Update the amount with Recharges made and take action against the officials those are playing gimmicks with the consumer.
Thanking you,
Yours sincerely,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar,
St. No. 2, Railway Road,
Phagwara-144401 (Pb)
Ph: 01824-262569 (O), 268210 (R), 9173-06415 (M)
E-mail: rmadhok_pgm@bsnl.in ; rajneesh_madhok@yahoo.com
----- Original Message -----
From: rajneesh madhok
To: vikramk@tatasky.com ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com
Sent: Tuesday, January 24, 2012 10:12 PM
Subject: Tata Sky don't provide exact date of Maturity after making adjustment to my credit balance.
This is the summary provided as on Jan 24, 2012 and noted on 10:03 PM
SUMMARY
Account Information:
Subscriber ID: 1024565093
Current Balance as on
Tuesday, Jan 24, 2012 at 22:03:17 IST; Rs 101.69
Due Date: 29/01/2013
Base Package
Annual Supreme Sports Kids Pack
Add on Package
Punjabi Pack, Hindi Pack
================================================== ==============================
----- Original Message -----
From: rajneesh madhok
To: vikramk@tatasky.com ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com
Sent: Tuesday, January 24, 2012 6:25 PM
Subject: Regarding options of recharge and exact date of maturity.
My transactions this month
SUBSCRIBER ID: 1024565093; REGISTERED MOBILE NO: 9417306415
Bill Ref #
Type of Transaction
Amount(Rs)
Description
Transaction Date
0
Account Recharge
4510.00 (CR)
EVD Payment-Tata Sky Transaction Id: TV1201240044723220, Receipt Number: 12012407388450
24/01/2012 03:38:10 PM
0
Amount Recharge
15.00(CR)
Bonus Payment-Tata Sky Transaction Id: TV1201240044723220, Receipt Number: 12012407388450
24/01/2012 03:28:11 PM
As per my transaction, kindly Recharge my account ON ANNUAL BASIS:
Supreme Sports kids pack------Rs 2,750=00
Two Free Regional Packs------ Rs------------- HINDI & PUNJABI
2ND TV CONNECTION---------RS 1,760=00
TOTAL RS. 4,510=00
As per my payment details Rs 4,510/= kindly be bifurcated as above. Kindly refer to your message sent vide LM-MYTSKY
Keep your set top box on POWER ON mode to get a payment alert. With a payment of Rs 4510 & BONUS of Rs 15 yr a/c bal is Rs 4540 Bonus applicable once in 30 days. : Sender: LM-MYTSKY MESSAGE CENTRE: +919821900022 Sent: 24-Jan-2012 15:39:29.
To January 24, 2012
1. Mr. Vikram Kaushik CEO,
Tata Sky Ltd,
3rd Floor, Bombay Dyeing A.O. Building,
Pandurang Budhakar Marg, Worli,
Mumbai-400025
2. Nodal officer of Punjab,
Tata Sky Ltd,
E-46, Eltop Industrial Area,
Phase-8,
Mohali (S.A.S. Nagar)
Ph: 0172-6609100
SUB; APPEAL REGARDING OPTION OF RECHARGE AND PROVIDE EXACT DATE OF MATURITY
Sir,
1. I appeal to you to please recharge my account as per the details mentioned above and provide me the exact date of MATURITY AND KINDLY DON’T MAKE ADDITION OR SUBSTRACTION IN THE CHANNELS OPTED FOR UNLESS AND UNTIL I DON’T SEND YOU REQUEST IN WRITING. TATA SKY UNILATERALLY MAKE CHANGES TO THE PROGRAMMES AND THE SUBSCRIBER TO SUFFER A LOT AND MAKE UNNECESSARY CORRESPONDANCE TO GET IT RECTIFIED.
2. Secondly any relative or any visitor can press any button from the remote and this request should not be entertained as the addition to any programme.
3. In the present appeal it is requested that Exact date of Maturity of account kindly be provided as per the requested details. In case if there will be any other charge opted by the Subscriber then I shall pay the additional amount in cash for that facility. Now provide me the exact date of Maturity to avoid any discrepancy in future.
4. Kindly don’t deduct even a single paisa from my account for other charges. If any other charges will be required the subscriber will pay to Tata Sky vide cash or cheque for other charges.
5. Tata Sky is duty bound to provide technical services for the benefit of their customers and are clearly covered by the service provider.
6. The charges levied on the customer as technical service either by human or due to internal fault will be on the part of TATA SKY. The consumer is there to get facility and the services provided to the consumers are included of technical fault and Tata Sky is duty bound to provide service. The technical faults are being rectified by your staff and if there is problem then your staff is there to rectify, the technical fault is concerned with your company and no machinery or robots are required to rectify those fault. So, provide me the exact date of Maturity of my account.
Thanking you,
Yours sincerely,
Rajneesh Madhok,
B-xxx/63, Nehru Nagar,
St. No. 2, Railway Road,
Phagwara-144401 (Pb)
Ph: 01824-262569 (O), 268210 (R), Registered Mobile No: 94173-06415
E-mail: Rajneesh_madhok@yahoo.com ; rmadhok_pgm@bsnl.in
---- Original Message -----
From: rajneesh madhok
To: vikramk@tatasky.com ; nodalofficerpunjab@tatasky.com ; vikramm@tatasky.com
Sent: Tuesday, January 24, 2012 6:25 PM
Subject: Regarding options of recharge and exact date of maturity.
My transactions this month
SUBSCRIBER ID: 1024565093; REGISTERED MOBILE NO: 9417306415
Bill Ref #
Type of Transaction
Amount(Rs)
Description
Transaction Date
0
Account Recharge
4510.00 (CR)
EVD Payment-Tata Sky Transaction Id: TV1201240044723220, Receipt Number: 12012407388450
24/01/2012 03:38:10 PM
0
Amount Recharge
15.00(CR)
Bonus Payment-Tata Sky Transaction Id: TV1201240044723220, Receipt Number: 12012407388450
24/01/2012 03:28:11 PM
As per my transaction, kindly Recharge my account ON ANNUAL BASIS:
Supreme Sports kids pack------Rs 2,750=00
Two Free Regional Packs------ Rs------------- HINDI & PUNJABI
2ND TV CONNECTION---------RS 1,760=00
TOTAL RS. 4,510=00
As per my payment details Rs 4,510/= kindly be bifurcated as above. Kindly refer to your message sent vide LM-MYTSKY