Hi,
We just got a BSNL 16 mbps fiber line to our premises 3 weeks ago. Since BSNL did not have any other fiber connections in our area (Indirapuram) we were made to pay full 2 years in advance (about 1.6 Lacs) as the min contract on our part.
Anyway, the results have been nothing but shocking!
Apparently the 16 mpbs fiber line has a download speed of 1.04 Mbps and upload speed of 0.35 Mbps.
I have tested with a number of servers and sites and it's has never been over 2 Mbps! This is even slower than my Vodafone “3G” speed. Even sites like gmail are taking up to 2 minutes to open!
Their customer care is useless so I have notified everyone from the SDO to the GM to the person in charge of routing but they just won’t do a thing. Nine out of ten times they don’t reply. Only one time someone did and it was only to say that I need to contact someone else.
This is the most pathetic service I have ever seen and having paid a ton of money upfront only makes it graver.
Can someone tell me who should I contact and what should I do about this?
Any word of advice would be appreciated.
Regards,
San.
We just got a BSNL 16 mbps fiber line to our premises 3 weeks ago. Since BSNL did not have any other fiber connections in our area (Indirapuram) we were made to pay full 2 years in advance (about 1.6 Lacs) as the min contract on our part.
Anyway, the results have been nothing but shocking!
Apparently the 16 mpbs fiber line has a download speed of 1.04 Mbps and upload speed of 0.35 Mbps.
I have tested with a number of servers and sites and it's has never been over 2 Mbps! This is even slower than my Vodafone “3G” speed. Even sites like gmail are taking up to 2 minutes to open!
Their customer care is useless so I have notified everyone from the SDO to the GM to the person in charge of routing but they just won’t do a thing. Nine out of ten times they don’t reply. Only one time someone did and it was only to say that I need to contact someone else.
This is the most pathetic service I have ever seen and having paid a ton of money upfront only makes it graver.
Can someone tell me who should I contact and what should I do about this?
Any word of advice would be appreciated.
Regards,
San.