This is just a feedback for people in Mumbai looking up to Hathway for Broadband usage, just want to warn you with unprofessional and worst customer care you'd get. The call center numbers aren't functional at all and people wouldn't respond back to you even after repetitive messages.So once your connection is down for whatever be the reason, you're on mercy of God to figure out what could have gone wrong and when it's going to be back. Stay away unless you don't have any other option.