phani_genin
Newbie
Hi All,just want to discuss the good - worst of the ACT experience in Bangalore.Good 1) Yes, they take the installation fee very promptly, they are on advertising spree so their Sales guys are really quick.2) i have taken the highest plan Double Premium which is 5mbps for now. The BB is available on 'their' side. more details below.Now comes the crappy part1) These guys have a concept of HTT box ( need like the traditional router for other ISPs ) which is shared across the customers, and this is not discussed during installation at all. So you would notice that you are at the 'mercy' of the customer who is supplying power to the HTT box, i,e if cust1 has taken a limited, low end plan he would use only for 10-30 mins in a day and ALL other guys sharing HTT are left with NO BROADBAND. This even if bb is good on ACT side.2) I escalated this since 2nd day, since it was easy to notice, my bb being available only for a small window. The technical person then informed me of this cliche with HTT , but sadly has been 1month i keep calling twice a day. The CC is a local number working only in day time they always assure you - Today or Tomorrow.But nothing happens.3) They have generated a bill durign this period too, and dispatched it 13th Jan night time. And they do expect someone to be paying it before 15thJan !!!The bottomline is , yes BB is cheap compared to others ( that was my initial reason ) but the availability has SERIOUS issues. You are to be at the mercy of other customers. I am now going to visit the nearest office address and check out what the Contact has to say about this pain i have been through. Btw i am no spam 😛 Customer ID 161061 for ACT in Indiranagar. Another ISP has offered to give me 30% off on their existing plan for 3 months as retention policy. Guess i will not wait until 3 months for ACT to respond to this.Will keep you guys posted,thanks,phani