Incompetence at its highest pinnacle from Airtel Delhi. This is the email I sent to their nodal office where I have spoken 4 times with 4 different people, and no one is any clearer than the other about the issue despite multiple mailsMy issue:1) I had the 1 MBPS unlimited plan with 100GB FUP till March 2010 paying Rs 22222) I called and asked to be changed to the 1699 plan which was what new customers were paying, while I, as an old loyal customer was paying Rs.2222. (I also asked why old customers should pay more and I was told no plan can be changed without MY CONSENT)3) Since I was upgrading, I asked for the 2 Mbps plan and was told that it was not feasible. So I settled for the 1Mbps at the revised rate of Rs 1699 4) A few months later, in end 2010 or early 2011, I got an email saying I have exceeded my FUP of 30GB and my speed was being brought down to 256Kbps. 5) I checked my plan which was 1699 with 100GB FUP and 512Kbps post the limit, so I called to complain. (the copies of my plan are attached with this mail)6) I was told I was upgraded to 2Mbps - double the speed as a benefit - but the FUP is 30GB. (So, Airtel can upgrade my plans when they wish to but earlier they told me they CANNOT change plans with my approval!)7) I spoke to a Ms Neha at Nodal and after hearing me, she assured me that I would stop receiving warning messages about my FUP and I would continue with my old plan (Interaction ID No. 190248676)8) Everything was fine for a few months. 9) In between I called to upgrade to the new plan 4GB with 75GB and I was told it would be done by next billing cycle.10) Two cycles later no change so I called again to be told that it is not feasible in my area. So when I requested upgrade it was feasible, then when I called second time it was NOT feasible11) I gave up on Airtel customer service. Not possible to make anybody understand.12) Once again in December I got the warning message about exceeding my 30GB limit. 13) I called Nodal again and spoke to a Ms Neha SURNAME_THIS_TIME (after her response I asked for her surname). She told me my previous interaction ID did not exist and I never spoke to her earlier. It must have been some other person.14) She said she would sort out my issue once and for all within 7 days and I told her I would be travelling15) Once again in January I get the warning message about FUP limit16) I write back in disgust saying I would like to close my Airtel account17) I get a wonderful mail from Mr A S saying they are closing my account and making final arrangements ( I am at least a 10 year old customer with broadband accounts in Bangalore and Delhi)18) I am now trying this last email and intend to visit your office because I don't think your left hand knows what your right hand is doing.POINTS:1) I am willing to pay more for higher speeds with higher FUP limits but YOU (AIRTEL) tell me that it is not feasible in my area2) I already get 2Mbps even though I did not ask for it and you told me in 2010 it was not feasible - but you have reduced my FUP limit to 30GB and speed to 256 Kbps when my Plan (attached) clearly says 100 GB and 512 Kbps downgrade3) There IS a new plan available at Rs 1599 (Rs.100 LESS than my current plan) with a 75 GB FUP which NOBODY has offered me to retain me as a customer. Mr A S wants to close my account.4) I am still willing to pay for the 4Mbps plan with 75 GB at as much as Rs 1899 even though your new plan offers it for Rs 1699 - but YOU tell me when I call that it is not feasible in my area (My office pays for my Internet because I do extensive office work from home)5) Mr. A S would prefer to lose me as a customer than solve my problem and give me something which is FREELY available to all new customers.SHAABAASH... to Airtel customer service. Latest development. I get a call from the retention cell (because I threatened to close my account with Airtel) with more promises and lies, this time from a Ms. K V. She assures me that my problems are over and that i will get 4MBPS (which is very much feasible in your area sir) within 3 days maximum. You are a Platinum customer sir and I am very sorry. I will personally take up your case and you will have no more problemsThis morning I get an email from Nodal stating that this plan is not feasible in my area.Of course, there is no way in hell I can contact Ms. K V unless I threaten to close the account once again. And even if I do, some other retention officer will tell me K V is not available and the whole cycle will start again.WOW! Just WOW!My numbers are - home XXXXX and in office - XXXXXX (BOTH AIRTEL NUMBERS). Regards,Vinoo Samuel (Airtel account no. XXXXXX)Extrememly unhappy loyal customer - but Airtel does not CARE