why airtel cannot issue a corrected bill?

niruamit

Newbie
[OP]
Nov 30, 2011
2
0
Recently recived a incorrect bill (wrong plan wrong charges) which airtel acknowledges. They are making adjustement in next bill ,calling in and telling me amout to pay but not issuing a corrected bill. Does any one know why a big company cannot issue a corrected bill. The call center guys says it is not possilbe and we cannot take request for it . Strange they would not issue a bill bue expect me to pay on what they say !!! really strange when they claim to be a corpaorate !!!
 
S

salmankhan

i am not even receiving any bills.earlier i had e-bills but i changed to paper bills from then on no bills at all neither email nor by postonly sms is being received to pay amount
 

sa_kiran

Regular
Regulars
Aug 18, 2008
522
127
Mumbai
Their billing system sucks, for sure. I had asked for unsubscribing from a topic, the CC people had no clue about how much I would be charged for that, since I wanted to opt out in the middle of the month.
 


gaurang08

Regular
Regulars
Dec 17, 2009
1,404
147
Mumbai
Recently recived a incorrect bill (wrong plan wrong charges) which airtel acknowledges. They are making adjustement in next bill ,calling in and telling me amout to pay but not issuing a corrected bill. Does any one know why a big company cannot issue a corrected bill. The call center guys says it is not possilbe and we cannot take request for it . Strange they would not issue a bill bue expect me to pay on what they say !!! really strange when they claim to be a corpaorate !!!

This is the case with most organizations be it for telephone, electricity , credit card etc .. they never issue a corrected bill , if there is a mistake they adjust it in the next billing cycle .. its sad way of dealing with things but the bitter truth ...
 

kRuSnIk

Silent Lurker
Regulars
Apr 19, 2010
123
6
Bihar
Tell them to make the adjustments in your online account, it can be done immediately without having to wait for the next billing cycle. I've got it done several times, although they didn't issue revised bill for the adjustments.
 

Sid

Sid
Regulars
Aug 18, 2009
2,306
47
BlackHole
CC guys are just to handle calls and take ur request and will provide some info, billing dept take cares of the billing issues.