QUOTE(quadramble @ Feb 21 2005, 08:08 AM) [snapback]6144[/snapback]
I have seen hutch customer service worsen in the past few months. One customer service officer would agree for a kinda plan change the other at a previous call just a few minutes back wouldn't agree? Their email support is dead. The showrooms are always crowded (Chennai) and would require you to wait for more than an hour at any particular time.
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Sorry guys, if you think this is a hijack, please throw me out. On the other hand, the topic was so relevant to me, i could not resist.
Hutch in Coimbatore!
Before the takeover of bplmobile by hutch, , cc was endangered. After the formal transition started a few months back,
CC has become extinct. I dial their help line. After listening to an annoying number of options and then going down the service parsing "tree" and then having false hopes put into me that my number in the queue is 13 or something, and the estimated connect time is like 56 seconds , i hear a husky voice say "Unable to continue this call" and then a screechy voice says, "Thank you for calling hutch". Sudden death!
last month, we would get a series of messages about "last call charges". All time sequences scrambled! my head goes dizzy. For example, now my balance is something. Five minutes later, my balance has increased, then it plummets!! Gawd! i nearly went crazy trying to keep track.
Now the most frequent friendly message : "network busy" it is such a pleasure to see that on your screen!!
I am waiting for that day when the transition phase will be complete and (hopefully) i can start using my phone again!!!