Dont Order Online - Worst support even before installation

naveen_reloaded

>
[OP]
Regulars
Sep 2, 2007
1,767
109
I ordered a premium pack – South Ultra HD pack – 5950 Rs 7 days back through online.

This is the timeline of incident :

17th – ordered the pack.
18th – received a notification about my package [Took one day to confirm :( ].
19th – CC(Customer Care) called me and said the details of the pack and customer ID was generated.
20th – Nothing happened.
21th – Evening around 4:45 i got a call asking ” Has the installation has been done ?” . i said “no” and he told he will check and call back immediately – Didnt call me.
22nd – Called me again at the same time and asked the same question. He said the same reason .. but luckily he arranged someone to come for installation . Nearest dealer (about 100km ) called me and said they will come on Sunday for installation . LOL :D
23th- As expected , none showed and the dealer phone was switched off . How comfortable ?
24th – Called the same dealer and asked whether they will come today ? To my suprise , they said “What ? No, sir , we wont come” , I replied that “sir you only gave a call and confirmed that you will be sending your guys on sunday” , He then replied “No sir , we wont come to install and if you want, you can call to delhi CC(from where i got call at the evening) and ask them to install themselves” . WTF ?I tried CC and no use. They kept stonewalling and was cutting my calls in between. One CC guy gave me another dealers ph,no and asked me to ask them for installation, Really ? WTF AIRTEL ? Customers now have to arrange themselves for installation ? I asked them the same thing , but was cut short again. I called them and to my great suprise , that guy seems to have left airtel dealership long time back.lucky for him. He was generous enough to give me a district officer no . I called him and he said he doesnt deal with online purchases and gave me another Ph.no. This time the guy spoke clearly and put me on a conference call with the same dealer who denied to install for me . He took my ph.no and address again and said , he will CONTACT me for installation . Its almost 8 hours or so , still havent got a single call from them..

In this whole issue , the CC no 12150 is a F()cking joke.. it doesnt work !! and 12148 wont even listen to you ,as they are booking dept , really ? atleeast have the courtesy to direct me to concerned dept instead of ending the call abruptly .Dint forget you were the guys who gave all the sweet talks while asking for new connection.



Dealers seems to take least interest if you purchase from online. They seem to loose commission. Backend service in Airtel is F()cking joke.. no one knows what the hell is happening.
And one more thing , airtel automated CC doesnt even recognize English language selection , it keeps on redirecting me to Hindi CC (15 times or so… )

Since i will be going out and will be returning back few days later , the installation process will be postponed , also since its diwali , no one will come for installation. But if the installation is not done by this week end , i am going to annoy the nodal officer ,every 1 hour and if that becomes fruitless , I will be cancelling my order and moving to TS HD.

I still dont know what will happen if something goes broke after some time.
 

krishnash

Newbie
Nov 19, 2007
22
0
Hi Naveen, Kindly send the mail to your Area Nodal Officer and i also faced the same problem. I sent mail to my area Nodal officer and with in 2 days, it was solved. I will suggest you to do the same....RegardsKP
 

naveen_reloaded

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[OP]
Regulars
Sep 2, 2007
1,767
109
The ones who are handling my case (from delhi i suppose) have already accelerated my installation twice. Anyway the new update is the local dealer have got the confirmation for installation , but he doesnt have a HD STB , so will be coming for installation tomorrow.Very poor support from airtel. I personally called and got many contact no of the person incharge for installation from district official to higher up.And Ph.No of Nodal officer for TN is not working.. I tried today morning to complain.Its largely a big mistake and worst kind of business airtel is currently following. The 250RS cash back is offered for customers who buy from online , leaving the local dealers high and dry. No wonder many dealers are leaving the airtel dealership. It happened similarly with e-recharge with mobile. If you are going to buy , get from local dealer .
 


naveen_reloaded

>
[OP]
Regulars
Sep 2, 2007
1,767
109
Just confirmed from a good source. Dealers are hesitant to honor Online purchases and are stalling installations. They only get installation charge of 250Rs and no other amount on actual sale. Shame on you Airtel . You either try profiting yourself and have your own service/installation personals or leave it to dealers. And dont even think by wooing banks deal(250 cash back) , you get good faith or more customers . Many will leave if you have worst service.
 

iRecycle

Newbie
Nov 27, 2011
11
0
Wow, surprised to read this. Well, I got mine done in two days flat.

On Nov 26, 2011 i just sent a sms HD to 54325. Boy these people are very fast eh, they call me immediately and coax me into buying a plan. It took me nearly ten minutes to make the other guy understand that I did send the SMS because, "Hello, I want to subscribe for the HD package" and not for some kicks. So he confirms my booking after this.

Tricky part : You get the installation on the same day if you pay via a credit card
 

sendanoop

Newbie
Jan 2, 2012
7
0
I booked online... the biggest mistake in my life.... now it is almost the fourth day, and still no clue of any executive or any phone call. Their customer service numbers are the biggest joke of all. We do not get any officer online, and when you do, they do not have the slightest of idea what they are talking about. All they manage to say is that a service personnel will get back to my registered phone number within 1 hour time max. Either no such person exists or they have absolutely no intention to call up. This is an extremely lethargic attitude from a purportedly world class company!!!. Shame on Airtel and if some one hasnt yet paid for, NEVER NEVER NEVER buy this service. Even if they offer it for free, run for your life.
 


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