Video disappearing on Star Gold channel

msingh

Regular
[OP]
Regulars
Jan 22, 2008
428
25
Hi All,I having this strange problem on my TS HD box, Start Gold HD will display video for some 5 second and then blank screen will appear. However sound is coming. Tried contacting helpdesk team and they asked to master reset and then did some thing which made the issue resolved for some time. But again after 6 hrs, I have the same problem and as usual again tried contacting and this time I got to know they are having some problem with HD channels from yesterday. Guys, are you also experiencing same problem and if yes what was done to resolve the issue.
 

msingh

Regular
[OP]
Regulars
Jan 22, 2008
428
25
issue is still on n off for me, today checked twice and it was coming but till yesterday there was no video and only audio. Called up cust care and they refreshed my account and after every thing is good. They told me to monitor for some time if issue reoccurs then ask for technician visit as its happening for some other customers too and known issue.