It Has Been Since 25days That I Apllied For Broadband

hotindia

Regular
[OP]
Regulars
Mar 22, 2006
153
0
friends to your request i decided to transfer to bsnl dataone from alliance broadband which is the worst isp in the world.i am a non bsnl customer so i applied for home ul 900 plus on 11.8.2006.after 8 days i got telephone and then after 3days i got modem of type 4[smart ax mt841]though i apllied for type 1 modem.the line man told i will get my username within 72hrs but 9 days have passed still i havent got my username.when i call the central customer care they say my local area exchange will inform me but when i call the area helpline the customer care incharge told me by seeing online that my application for broadband is pending i will have to wait.he told me that creating a username is of 6 different steps so i have to wait.i asked how many days he told soon.now you guys tell me what should i do its almost time for my first bill.i have heard bsnl speed is far better than alliance and i have tested at my friends office myself but i didnt know that they harass all their new connection customers in this way.
 

seshu

Listener
Regulars
Mar 31, 2006
1,255
7
I'd suggest to personally contact the commercial officer / AOTR at your Local Exchange to resolve it .
 

sify_hacker

Regular
Regulars
Feb 10, 2006
123
0
well dude i got in 1 DAy..itz A FASt Service in Hyd...huh
 


hotindia

Regular
[OP]
Regulars
Mar 22, 2006
153
0
i have contacted local officer he said that he could not tell when i will get but he told i will get it
 

Spawn Freak

Regular
Regulars
Aug 5, 2006
183
0
Well, i got the connection in 1 day with a new OFC laid to my study room.
 


hotindia

Regular
[OP]
Regulars
Mar 22, 2006
153
0
it has been almost one month and the time for my first bill still i havent got username and password my local jadavpur exchange tells me that as soon as area port through comes from ranikuti exchange they will give my connection but they cannot say when it will happen.when i talked to ranikuti exchange officer they told me that it is not their work they will not send area port through because it is not hteir responsibility.they toldjadavpur exchange should give my coonection they will not .now you guys pleasehelp me out.
 

hsudha3

Newbie
Sep 6, 2006
14
0
tell the customer care centre, to take down the complaint, and give u the complaint number. And then keep following up on the complaint #. Do it on the automated phone complaint booking too.
U'r area person is taking u for a ride(maybe in their ageold tradition of getting some tips out of u). If there server needs enhancement, to take care of additional demand, the cust. care shud inform u of that).


QUOTE(sudha_hebbar @ Sep 10 2006, 11:12 AM) [snapback]61748[/snapback]
tell the customer care centre, to take down the complaint, and give u the complaint number. And then keep following up on the complaint #. Do it on the automated phone complaint booking too.
U'r area person is taking u for a ride(maybe in their ageold tradition of getting some tips out of u). If there server needs enhancement, to take care of additional demand, the cust. care shud inform u of that).
[/b]
Also, they cannot charge u, without first providing the connection. the charging starts from the connection date. Not being in a metro city, has it's disadvantages.

If the port probs the specify are genuine...escalate to higher authorities.
 

hotindia

Regular
[OP]
Regulars
Mar 22, 2006
153
0
they will charge me because they have given me a phone of 900 plus plan through which i am able to make outgoing calls.it has been over 1 month still ihavent got my connection what should i do know i live in kolkata in jadavpur area