So, I had a new connection from Airtel at my new premises, and received the first bill.
One entry caught my attention:
DSL usage charges: Rs. 100
Now when I have unlimited plan (FUPed off course), and have not subscribed to any other service/product of theirs on this account, how come this "DSL Usage Charge".
So I submitted a ticket (no use talking to their support over the phone). Got a response that it was for PC secure that I had subscribed.
I told them that I have never subscribed for PC Secure and even it was for PC Secure, why have they mentioned it as "DSL Usage Charges".
They skipped the wrong description part and replied that they have in record that I have subscribed to PC Secure.
In return I attached the scanned copy (I always keep a copy of documents that I sign) of the form that I filled by my own hands for this connection, and asked them where in that form I have subscribed to PC Secure.
On this they balked and replied that charges have been reversed.
But reversal was of Rs. Rs. 99.27/- and that too as credit in next bill. I raised the question again, where are Rs. 0.73.
No reply yet.
Now if you see, they charged Rs. 100 by fraud, they taxed it too, when caught they reversed only Rs. Rs. 99.27 while keeping Rs. 0.73 and tax amount (since they can show charges were reversed) on Rs. 100.
Can you imagine how many million rupees they are making using such fraudulent practices.
One entry caught my attention:
DSL usage charges: Rs. 100
Now when I have unlimited plan (FUPed off course), and have not subscribed to any other service/product of theirs on this account, how come this "DSL Usage Charge".
So I submitted a ticket (no use talking to their support over the phone). Got a response that it was for PC secure that I had subscribed.
I told them that I have never subscribed for PC Secure and even it was for PC Secure, why have they mentioned it as "DSL Usage Charges".
They skipped the wrong description part and replied that they have in record that I have subscribed to PC Secure.
In return I attached the scanned copy (I always keep a copy of documents that I sign) of the form that I filled by my own hands for this connection, and asked them where in that form I have subscribed to PC Secure.
On this they balked and replied that charges have been reversed.
But reversal was of Rs. Rs. 99.27/- and that too as credit in next bill. I raised the question again, where are Rs. 0.73.
No reply yet.
Now if you see, they charged Rs. 100 by fraud, they taxed it too, when caught they reversed only Rs. Rs. 99.27 while keeping Rs. 0.73 and tax amount (since they can show charges were reversed) on Rs. 100.
Can you imagine how many million rupees they are making using such fraudulent practices.