Hayai and the future of broadband in India

baxilone

Newbie
[OP]
Aug 7, 2011
38
0
How about a little game to occupy us while we wait for Hayai to come to our respective cities/towns and kick every other ISP's butt. What do you predict will be the future for broadband and the internets as a whole in India, once Hayai's here? I'm sure many ISPs are already following all the action here closely, and its possible some of them are already hatching some plans to counter or compete (at least the ones that have stakes in high-speed internet). Sometimes I wonder why no one from other service providers has ever joined the discussion anywhere on this forum....and then I had a thought....maybe some of the hardcore sceptics here who think Hayai's just an ongoing joke, maybe some of them are actually the competition, in disguise of course ;)I guess all of us can safely say that if Hayai delivers on what it promises, its going to be a great thing for connectivity in India. Its going to force other ISPs to change their plans, their outdated FUP policies, and terrible support. The last, acc. to me, will be the most difficult. We've become so used to lazy and unprofessional support, it usually comes as a big surprise, even a shock when we actually get some good service for a change. Informed support personnel who like what they're doing (and this will flow from the pride they feel and their love for the service itself), not to mention personnel who know how to respect your time will be one of those changes I hope to see with Hayai. But then, these are rather short-term predictions. What do you think will happen as a whole to connectivity in India, say 5-10 years from now, if Hayai were to find great success (it should!), shake up the competition and slowly spread its way across the country?(As an afterthought, it might be interesting to see which of our predictions do actually come true some years down the line....)I'll be patiently waiting for the day when Hayai becomes a household name, at least in our major cities and towns :)
 

baxilone

Newbie
[OP]
Aug 7, 2011
38
0
This might read like fiction, but its very close to an experience I had with a Senior Engineer in charge of Broadband services at my ISP's local office a few months ago. ;)Me: "I've heard that people on a 512 kbps unlimited connection are being upgraded to 4 mbps. I'd love to be included!"Him: "What...really? Who told you?Me: "Its out there, sir...on the internet."*He makes a phone call, presumably to someone younger and more competent to find out what this is all about*Him: "Hmm, ok, I've asked for your connection to be included. It will happen by today or tomorrow. But 4 mbps is....its too much speed? You have any idea how fast that is? *Laughs to himself* What are you going to do with it?"Me: "Shouldn't be a problem, sir. I'm into bluray, so...."Him: "What?! Blue films??"And I spent all of the next 10 mins trying to explain to him what bluray is, after convincing him that I'm not a porn addict :)It'd just be much easier on the nerves to have support staff who are from our generation, and who don't have to run to google (or call their junior staff) each time someone mentions things like ping, latency, gbps, etc. I can't wait for the day when younger, dynamic and keyed-in staff working for companies like Hayai force other companies (esp. ones like BSNL) to also recruit similarly capable people. I would miss some of the uncles and aunties, they do add some old-world charm, but given a choice between this and efficiency, I guess its a no-brainer which one most of us would choose.
 


mgcarley

Founder, Hayai Broadband
Regulars
Jun 22, 2009
6,301
113
It'd just be much easier on the nerves to have support staff who are from our generation, and who don't have to run to google (or call their junior staff) each time someone mentions things like ping, latency, gbps, etc.

I can't wait for the day when younger, dynamic and keyed-in staff working for companies like Hayai force other companies (esp. ones like BSNL) to also recruit similarly capable people. I would miss some of the uncles and aunties, they do add some old-world charm, but given a choice between this and efficiency, I guess its a no-brainer which one most of us would choose.

LOL @ the story.

Maybe this will be comforting for you: Twitter

Also, even some of the older folks even at MTNL & BSNL are very switched on people (BSNL more than MTNL based on my brief encounters with some people) - it's often the decision makers (or purse-string holders) that stifle those individuals, which is a pity.

Of course, on the whole most of these organizations can be represented by a generalized statement, such as (1, 2 or) 4mbit/s being sufficient for even the heaviest users.
 

baxilone

Newbie
[OP]
Aug 7, 2011
38
0
I know that story sounds too corny to be true, but what can I say?

This actually had the opposite effect on me. After this, I decided I'm going to stick with my ISP....all the companies operating where I stay offer pretty much similar services and pricing, but imo, this sort of experience is just priceless ;)

Just kidding....actually, I avoid that guy as much as I can these days. I'm sure he's still convinced I have a serious porn addiction or something.

Also, even some of the older folks even at MTNL & BSNL are very switched on people (BSNL more than MTNL based on my brief encounters with some people) - it's often the decision makers (or purse-string holders) that stifle those individuals, which is a pity.

Yes, I totally agree. Though I have had a few cases where people didn't know what I was talking about (nothing as corny as the above), most people have been quite knowledgeable, and if they didn't know something, they always found someone in their office who knew it and could help right away. I've spent ample time with most major ISPs in India, and still find BSNL one of the better and most dependable ones, esp. when it comes to such things as billing and general trustworthiness.

Of course, on the whole most of these organizations can be represented by a generalized statement, such as (1, 2 or) 4mbit/s being sufficient for even the heaviest users.


Yes, and to some extent, they're right in thinking so. Not everyone needs such speeds, and you're inclined to think that way when most of your user base (like in my area) only ever uses the internet to check mail and facebook.
 

striker4540

Newbie
Regulars
Aug 3, 2009
133
2
Mumbai
I have been using internet since "reliance-karlo duniya mutti mein" days...phone internet.From my point of view when Hayai launches its services in major cities only mouth mouth publicity will be enough especially in Mumbai.In coming year or two Hayai will be able to show what other companies couldnt do to improvie our BB condition.Yes, the costs have been lowered but in comparision speeds arent high as they should be. 3~10 years down the line FTTH would be a house hold name in the whole of India with Hayai as the pioneer.I really hope other companies follow the trend and stop milking customers for terrible services they offer.Desperately waiting for Hayai to launch.
 


mgcarley

Founder, Hayai Broadband
Regulars
Jun 22, 2009
6,301
113
... still find BSNL one of the better and most dependable ones, esp. when it comes to such things as billing and general trustworthiness.

YMMV ;)

Yes, and to some extent, they're right in thinking so. Not everyone needs such speeds, and you're inclined to think that way when most of your user base (like in my area) only ever uses the internet to check mail and facebook.

Yes and no. There's no reason that they couldn't take the model that NZ and Australia have whereby there's no restriction on the speed of the line, only on the data. A typical ISP plan in NZ is max ADSL line speed (so, in practicality between 13 & 17mbit/s) with a data cap or FUP of maybe 10, 20 or 40GB.

Despite the rather restrictive caps, at least the speed makes it possible to do things like watch a few Youtube videos or browse a friends' Facebook photo album without having to wait for ages for it to download, and we still have local Video-on-Demand services (TVNZ, iSky and a couple of others) which allow us to watch full episodes of locally produced television for free (or in the case of iSky, for subscribers to Sky DTH services).

Some ISPs peer directly with these services and so streaming them isn't counted in the quota, others don't peer. Subscribers whose ISPs don't peer directly are usually on the heavier plans anyway, but most people don't worry about their usage anyway - the only people that really care are people who are doing a lot of downloading.

If I were a normal user, then I have to say, given the choice, I'd much rather have unrestricted line speed with a 20-40 GB cap (and reasonable over-use charges were I to exceed that cap) than 256kbit/s unlimited. I strongly suspect that our data plans will end up being more popular than our flat-rate ones - I myself am most likely going to be on a Hayai data plan, somewhere in the vicinity of 75 to 100GB per month.
 

cst1992

Old member
Regulars
Dec 19, 2010
1,004
14
If I were a normal user, then I have to say, given the choice, I'd much rather have unrestricted line speed with a 20-40 GB cap (and reasonable over-use charges were I to exceed that cap) than 256kbit/s unlimited. I strongly suspect that our data plans will end up being more popular than our flat-rate ones - I myself am most likely going to be on a Hayai data plan, somewhere in the vicinity of 75 to 100GB per month.
I have similar views. What I would do is take a data plan, add 20 to 30 GB initially, maybe use that for a month or increase afterwards in increments of 5 or 10 GB.
 

audioslave

What?
Regulars
Jul 9, 2011
1,556
7
are you offering discounts on yearly package? Like presently most of the isp's are offering 12 months for the price of 10 Month.

PS: Puchne mein kya jaata hain?
Anshuman Jha in Tata Sky's 3rd film in this campaign - Poochne Mein Kya Jaata Hai - Bank TVC.flv - YouTube

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I have similar views. What I would do is take a data plan, add 20 to 30 GB initially, maybe use that for a month or increase afterwards in increments of 5 or 10 GB.

I would buy 30 Gb initially check the connection, If its working fine, no downtime and no torrent throttling. will buy directly 500 Gb for a year!