@essbebe: looks like you misunderstood me
All the addditional details you had given not posted in Post No.1.
most users will not give full details, and members responding assume
certain possibilities. ( or should be an Astrologer/mind reader or with Sixth sense
to get the full details !!!!)
For telephone usage also a security deposit required. earlier Rs 499/ could be for
telephone usage.
BB one month's rent as security is not exempted ,
even if you avail One year payment plan . ( rules not specific)
BTW if you change the plan midway pro rata monthly rates will be
charged and a surcharge of extra One month's rent will have to be paid!!!
However a phone call to A.O(T.R) or a personal visit , if possible
may help to clarify the matter, or if deducted wrongly given credit in this month's bill.