ACT Broadband Bangalore Reviews

egunda

Newbie
[OP]
Aug 25, 2011
17
2
Bangalore
Hello Readers,

My name is Vivek Sinha Anurag and i am going to post some "great" work shown by Act Broadband.

I applied for ACT Broadband 5 Mbps plan [its having cap value of 35GB after that speed will reduce to 256 kbps] by calling their customer care on 16th Aug 2011. I was surprised to see their lightening fast response as the representative came to my doorstep the very next day and on 17th Aug 2011 Mr Ashitt O.S. collected the money and documents and told me that withing 5 days i will get my connection and i even got sms confirmation that my request no is 142263.

Now the real story started. Even after 6 days no one ever bothered to check my request so i called customer care [ 080-42840000] to remind them and i was told that i will get it withing next 2 days. I waited for next 2 days and called them again.

I was surprised to learn a new technical term from them that they are "Uploading network" hence its taking time and soon i will get my connection. Since my work was getting affected because of their delay i applied for a BSNL connection too. Now today is 5th September and i am still waiting for the connection and to my surprise i got the BSNL broadband last week.

I tried escalating this matter and asked the customer care for any high level contact and they said that i need to mail helpdesk@acttv.in. I emailed them but i got no response.

Please note some points regarding ACT broadband before applying ACT broadband
1. They dont have nodal officer/appellate authority [against TRAI rules and i have already escalated this matter to TRAI officials with the help of pgportal.gov.in]
2. They have a customer base of 2500 users in bangalore and they are not able to manage even this small number.
3. They DO NOT PROVIDE STATIC IP [even if they claim to do so]
4. Their customer care service is useless. All you will losse is your balance by talking to them
5. They can "Upload network" [You can imagine the understanding capability of their technicians]
6. They are fast in collecting money but lazy in delivering service

Final conclusion: To be on safe side stay away from them else you will suffer like me. Morning shows the day and even before using their service i am suffering. Don't know what will happen when i get the connection and i face any problem that time.
 

egunda

Newbie
[OP]
Aug 25, 2011
17
2
Bangalore
This is 35th day after i applied for the connection and still no development in the work. So far i called them a number of times and as a result i know all the customer care representative like Shilpa, Tanuja, Kiran, Raghvendra.Never ever apply for ACT Broadband. This is my review for ACT Broadband services Bangalore
 
Reactions: 1 person

harishcoorg

Newbie
Sep 17, 2011
5
0
Recent updates about my broadband.as I mentioned in the earlier posts that I did applied for disconnection and refund. recently I received mail saying THANKS FOR THE PAYMENT AND YOUR CONNECTION IS REACTIVATED. so thats understood that they will never going to pay me the refund. So those bastards will not listen until we go legally.I wrote review in JUST DIAL website. got a call from them and had a con call with Kishore who is claiming that he is the propriotor of the ACT. he promised that he will call me within 1 hour. but till now I didnt get any call from that man. even just dial didnt approve my review in their website. till now I thought that just dial will place the reviews whatever it is. but they will place our review only if the review is good.
 


R

rajm11

I suggest you put in mouthshut and any other websites you see on the web, make posting so much that, when some one googles ACT broadband this will come up as first two or three results. The idea is making them come to you rather than getting them at you... Also if you are not being billed why are you worried ? ALso send them a paper later saying in calm manner that if they done repay you or deactivate you have no option than to go legal. post what happenes on the sending letter part..
 

moindear

Internet addict!
Regulars
May 5, 2009
4,768
1,228
ಬೆಂಗಳೂರು
My colleague said he took this BB connection 2 days back. will update his review on this soon.BTW where is this BB available, I mean which areas in Bangalore. Do everyone face this issue?
 

moindear

Internet addict!
Regulars
May 5, 2009
4,768
1,228
ಬೆಂಗಳೂರು
My colleague lives at Koramangala 8th block, he says he had no issues till now (its been just 2 days).He paid by cheque, the next day he got alert in mobile and email with customer id and details as to when BB connection would be installed. All these were done as promised.
 


egunda

Newbie
[OP]
Aug 25, 2011
17
2
Bangalore
Update:I got my refund from Act broadband finally. :)No need to go to any other websites for review. This thread appears 1st on google page for relevant keywords. If in future it goes down i will spend some time for doing this thread's SEO and will make sure this continue to be the top result for relevant keyword. Let them learn the power of a common man.
 
Reactions: 1 person

egunda

Newbie
[OP]
Aug 25, 2011
17
2
Bangalore
Their agent came to me again and applied again..really want to teach them a lesson.. this time i will not miss my chance to file a case in consumer forum if they fail to deliver quality service.
 

egunda

Newbie
[OP]
Aug 25, 2011
17
2
Bangalore
They again failed to fulfill their promise hence i canceled my request again.. Their service is really pathetic..This time my SAF no was 4355 and agent who approached me was Guru. Never trust them..