Videocon D2H DTH: Clarity Issue

[pkarthik24]

@ MAX24I am using SD D2H... getting around 80% Quality signal only... the engineer told me that i should use HD STB so that i can get 100% quality else i cannot get in Tirupati that what he says...

 

[IndianMascot]

This is something crazy things said by Engineer. You should definately mark mail to d2h online team and insist them to make realignment of Antenna and improve the PQ .

 

[Jaymin]

Yes. Instead of calling up the Call Centre, u shud look to interact with the Customer Care via email. they will give template replies when u ask for channels. But in genuine complaints, they try their best to solve ur issue.

U do 1 thing - when the engineer comes to ur place, u just show him the difference between D2h & Cable, so that he realises what issue u r facing. And dont agree that with any other thing, until they make it 100%.

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Another thing - these people are scared of TRAI. In March, i was told "U cannot have Sports Gold Pack or Gold Pack on HD DVR. Its compulsory to have a pack which has HD channels in it." People at call centres, their seniors all said the same thing.

I did only 1 thing - Wrote to TRAI, with a copy marked to D2h CC. Within a week i got Sports Gold Pack on HD DVR, and also a confirmation from TRAI that my issue is solved.

 

[IndianMascot]

Thats an awesome act !!!

 

[pkarthik24]

Let me write a mail today itself for their CC team

 

[MAX 24]

@ Jaymin, Many times I prefer mail them & they respond me by phone calls.

 

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[Jaymin]

Ok, the person who calls u up, is generally from the Noida centre. Thats their main centre from where they do lots of things. So when he calls up, u shud inform him about ur issue, so that he sends an engineer at ur place. And when that engineer comes, show him the problem, along with the difference in clarity.

 

[aviral sangal]

Another thing - these people are scared of TRAI. In March, i was told "U cannot have Sports Gold Pack or Gold Pack on HD DVR. Its compulsory to have a pack which has HD channels in it." People at call centres, their seniors all said the same thing.

I did only 1 thing - Wrote to TRAI, with a copy marked to D2h CC. Within a week i got Sports Gold Pack on HD DVR, and also a confirmation from TRAI that my issue is solved.

Did you log your complaint with trai on pgportal or something else??

 

[Jaymin]

I just got the email ids of few concerned persons in TRAI, from their website & sent them an email.

 

[pkarthik24]

I have registered my complaint via mail in the noon, i got confirmation and complaint number in my mobile in the evening itself and to the surpise i got reply for the mail too, but its a template... anyway let me see with the Technician whether he can bring 100% Quality in my dish...

 

[IndianMascot]

Whenever Engineer visits , don't listen to any shit reasons and ask him to get the signal matched to 100% . 🙂

 

[MAX 24]

I found a problem in picture quality by my family member in the evening. I have cables tv & d2h and both cable are very closed about at 3 mtrs. Maybe it affect picture quality of both. As moscot said I also dont have to any reason from the engineer & I am waiting for pkarthik24's reply.

 

[Jaymin]

But u people have to ensure that the STB isnt near any Speaker system or something. Coz thats a genuine reason due to which clarity gets affected. i have noticed this myself.

 

[MAX 24]

@ Jaymin,Yeah I follow that thing specially. I put the box on tv but I dont think those (left & right speakers of 29 inch tv) affect the stb because the company also caring about that. But thanks for suggestion. :thumb:

 

[pkarthik24]

Today the engineer came, now the Quality has became 75% from 80% He changed the LNB and checked but now all waste... He said i have to Have HD Box so that i can get 95% and also he said 100% not possible at all.... arguing with him is totaly waste.... he said even i can visit his store they also get the save Quality strength not 100%.... I have some amount recharged.... i will wait until diwali for diwali offer then i will think of moving AIRTEL or good DTH