Airtel Broadband Fraud by generating a monthly bill of 35K.

Prerna

Newbie
[OP]
Aug 15, 2011
15
0
I have been using airtel for more than 2 years now and I was using the plan for 698 rs rental and speed of 512kbps with night unlimited from 10 PM to Morning 8 AM.But suddenly from past two months I have started getting enormous bills and When i enquired about this in June I was told the plan is same but there must be some error with the billing department and would be rectified.No rectification was done and service request was closed.Then Again comes the month of July and I receive a bill amount of 35,000.I called up the customer care number of times to enquire about my plan and I was told that My plan is same as mentioned above.But then when I had a talk with one of the supervisors and he told my plan has been changed and that too without my knowledge.It was a horror as they said they have stopped the unlimited download from 10PM to 8AM and I was not even informed about the same.This is ridiculous I have taken a plan according to my convenience and then those people change my plan from the backend and expect me to pay the same.I would be more willing to go to the court for the fraud which airtel has done with me by changing my plan altogether from the back end without my knowledge and then asking me to pay the same.It is as good as if some person has taken an unlimited plan and it is changed to a limited plan without his prior knowledge.And on top of all this they ask me to pay the amount else they won't disconnect my connection.This is mental harassment.I am stuck with airtel and can't even use it as am scared as to how much they would charge me for that.I am not paying any amount other then the rental i had to pay.I have all the original bills which was provided to me at the time when i took the connection and in that it is mentioned clearly that night unlimited usage. Also the recorded voices of all the customer care people who told me that my plan was changed by them without my knowledge.Please help and let me know what needs to be done.I don't want to waste my hard earned money like this. Thanks,Prerna
 

Sushubh

Administrator
Oct 29, 2004
416,973
12,936
Gurugram
right. airtel has been known to change the plan of the user without informing him of the change. go to consumer court. get them to withdraw these bills. and if you are still stuck with airtel (if they are the only decent provider in your area). switch to one of the newer plans manually.
 

Prerna

Newbie
[OP]
Aug 15, 2011
15
0
Hey thanks for the reply.But I am not sure of the method to approach the consumer court.Plz help.
 


sachinbr

Regular
Regulars
Apr 27, 2011
759
35
Yes n u can ask for compensation of mental shock for sending this Bill :DPulll them in court they will only call to u later n tell that we will resolve the issue our self hahahhaha
 

Sushubh

Administrator
Oct 29, 2004
416,973
12,936
Gurugram
Yes n u can ask for compensation of mental shock for sending this Bill :D

Pulll them in court they will only call to u later n tell that we will resolve the issue our self hahahhaha

indian courts really do not pay much in the name of mental agony or punitive damages. the best would be to settle the bills quickly and get over with this mess.

airtel definitely cannot expect her to pay 35K. the sane thing would be for them to cancel these absurd bills. and let her pick a plan that suits her needs.
 

Prerna

Newbie
[OP]
Aug 15, 2011
15
0
Hey thanks for the reply.Also I have raised a service request with the airtel customer care .Should I wait for them to reply back or go to the consumer court for the resolution.
 

Sushubh

Administrator
Oct 29, 2004
416,973
12,936
Gurugram
going to the consumer court would not harm you in any way. i think the charges are low (might be even free). and a notice from the consumer court to the company should be enough to get them to resolve the problem quickly.company representatives are unlikely to be of much help. they are going to keep dragging the problem. just do the right thing!
 

Prerna

Newbie
[OP]
Aug 15, 2011
15
0
Thanks that really helps would definately approach the consumer court for the resolution of the problem right away.