The very first day I was in Pune, I walked into a My Idea shop and asked if I could port a MTNL number to Idea in Pune. I was told, I could port from MTNL Mumbai to Idea Mumbai by submitting my request to them in Pune. I did so with all required docs and the 8 digit code.No progress for the whole week as they had said it would take 7 days. During that period I also was in Mumbai for 4 days.When I called customer care to follow up, I was told to visit the shop. When I went there, one staff member called up someone on the phone and then told me since your porting is for Mumbai, it must be submitted there. How come you are submitting it here in Pune?I fired them for saying that since they themselves had told me it was possible a week previously. I told them they had made me waste so much time because I had been to Mumbai in between and could have submitted there.Finally I spoke to the head honcho over there who very politely admitted his mistake and returned my porting fee. Now I have to wait for my next visit to Mumbai. Meanwhile because the head honcho was so decent, I took a prepaid connection in Pune to use till such time I complete the porting.