won't they also kill for calling charges we have here? from as low as 1 paisa for 2 seconds? 🙂
Yes and no - there's a point when it gets too low. If 1paisa/2sec is profitable enough and there isn't an increase in things like call drops and so forth, then yeah, excellent. But if quality goes down the toilet, then, especially in Europe/US/etc where consumers have pretty solid rights (by comparison to India), marginally higher rates are justified in order to prevent companies from litigation and fines.
I live in a country where warranties don't even technically apply: I can buy a computer with a 1-year warranty but if it craps out for no good reason after 18 months, I can exercise my right under the "consumer guarantees act" to have it fixed or replaced, considering that the "expected lifetime" is something like 3 years... I read today that according to the consumer organization which regulates these things, a PlayStation3 has an expected lifetime of 5 years!!
But yes, in relation to services, when there was a recent series of snafus on Telecom NZ's newest 3G network (known as "XT", for them a shift to GSM from CDMA), there were some pretty heavy fines doled out because the service was not performing to expectations and had a lot of downtime... those fines I believe were eventually passed to the hardware vendor after the problem was identified, but the penalties were definitely there.
In many countries, the cost of calling is almost directly related to the earning power of the people. In Georgia I was paying a maximum of 15 Tetri per minute (Rs3.9), in Ukraine a maximum of 0.35Hyrvnia (Rs2) with free on-network calling, in Finland I was paying about 0.06EUR (Rs3.5) per minute. In the US, Sprint's most expensive per minute rate in a plan is about Rs7, or they have some plans which offer under $0.10/minute (Rs4.5) during the day and "unlimited" night calling/sms/etc.