Beam Telecom - Worst Customer Service and highly unreliable - STAY AWAY !

  • Thread starter Thread starter srinu89
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Why you should avoid beam telecom/beam fiber/beam internet?I have been customer of beam telecom for many years, though on and off in Hyderabad as I keep on travelling to Hyderabad and out of it. For the last time, I connected internet in the month of January 2011 after paying 1800 Rupees for three months so that they could waive off installation charges. Service was good, I must admit.Thereafter, beam telecom said that it is going to increase the speed of internet without charging any extra amount to the customers so that my 786 Kbps internet became 1 Mbps for the same price of 600 Rupees per month and this was done across to all customers depending on their existing internet speed. Thereafter, the problem started.The internet started getting disconnected again and again and sometimes, even for days. We got tired calling to their customer care and getting it fixed. This shows that they went on increasing speed without building necessary infrastructure. Problem became myriad. In the meantime, I had to shift my room and I enquired about shifting of internet. They said it takes 5-7 days. I requested them to shift it quickly but had to give up. The first time, I requested them was on June 27, and today by July 8, 2011, already 12 days have elapsed. I made them 100 of calls but they always promise to escalate the matter to higher authority/level and till today, I am getting sms saying they are working on it but I have not got my internet shifted. I do not understand what they are working on.Since I got tired, I have contacted Tikona for internet connection. They have taken money yesterday and have promised to do it by tomorrow, by Saturday July 9, 2011. I hope Tikona gives a good service and gives internet by tomorrow. I have promised not to go back to beam again.Tikona is expensive than beam. In fact, beam is the cheapest in Hyderabad and all in Hyderabad are running after beam but sadly, beam is interested only in increasing new customers and their numbers. Once, you get connection, their attitude is entirely different. Please be aware of beam’s cheap policy of advertising cheap service and crowding people and taking money without increasing manpower and infrastructure. Update: I joined Tikona. It is expensive than beam but i am okay with its service.
 
Beam telecom-worst customer service. Unable to rectify the complaints even after 10 days. Even before taking the connectivity they will show you stars in the sky. Every time the ready made answer from the customer care is "will be done in 24hrs". But no body knows when it gets completed.Time waste to think on Beam......
 

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