Voice Mail / UMS

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jaypee307

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BSNL
Does any one know how to setup and access Voice Mail? Dialling 17000, we are asked to enter "UMS No.". When we enter the mobile No., password is requested. Entering the defaull password 1234 does not work. Earlier it used to worked fine. Just dial 17000 and enter password. No need to enter our mobile no. The BSNL UMS website also doesn't work properly.Does any one here uses Voice Mail these days?thanking you,Jose.
 
Yes, I use BSNL CellOne voice mail system. Had to go through lot of hops to get it working. Don't know why BSNL makes things so complicated for themselves. It seems BSNL call center 1503 does not know anything about Voice mail system, features or its existance. There are two services
1. BSNL Voice mail system-Free to use but will be charged normal call charges to retrieve voice messages
2. BSNL UMS System (Unified Messaging System)-Includes, Voice Mail, Fax, Email service (yourbsnlnumber@bsnlums.com) Rs. 75/month subscription charges

Ok now lets come to how to activate and use BSNL Voicemail or BSNL UMS System.

Activate BSNL CellOne Voice Mail system- Send sms ACT VMS to 53733 and wait for activation confirmation message. After activation you have to dial 17000 to configure your voice mail box (Greeting, Password etc). (If you dail 17000 with out VMS activation you will be prompted to enter your UMS mailbox number which is what you are facing now)

After setting up your Voicemail box. You have to go to call divert and Set-If Busy divert to +9117000, If not answered divert to +9117000, If out of reach divert to +9117000 etc. (BSNL guys say it will only work for if busy-Just ignore them. They don't know what they are talking about-Lazy ass...)

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Activate BSNL CellOne UMS (Unified Messaging System)- Send sms ACT UMS to 53733 and wait for confirmation message. After activation Rs.75 will be deducted from your balance as first months fee. After activation you have to dial 17000 to configure your voice mail box (Greeting, 4 digit Password, FAX and EMail Settings etc). You have to send sms DACT UMS to 53733 to deactivate this service.

After setting up your Voicemail box. You have to go to call divert and Set-If Busy divert to +9117000, If not answered divert to +9117000, If out of reach divert to +9117000 etc. (BSNL guys say it will only work for if busy-Just ignore them. They don't know what they are talking about-Lazy ass...)

Now you can go to www.bsnlums.com and log on with your phone number and 4 digit password (which you set after dialing 17000) to check your Voice messages/Fax/Email online.

One exiting feature of having UMS is you have an email address with YourBSNLmobilenumber@bsnlums.com to send and receive emails (Example 9440000123@bsnlums.com) or what ever your bsnl cell number.

You may face weired issue after activaiton. Your call will not get diverted to the Voicemail number (+9117000). The caller gets message that the call is being forwarded and the call gets disconnected. In this case get hold of your circle BSNL Cellone DE (Divisional Engineer) and request them to fix the issue. If you call 1503 those idiots does not know what your problem is and you will simply waste time. Trust me on this.. I wasted almost two weeks trying to explain the customer service idiots (1503) about the problem and got fedup...

Good luck with your Voice Mail/UMS features. Note that ONLY BSNL has these features and no other provider provides these services. Thats why I am with BSNL....
 

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